"Practice Office Manager - WUCA Balanced Care for Women"

Scheduled Hours

40

Position Summary

Position directs the activities of the clinical office, supervises, coordinates and provides leadership functions for clerical staff, medical assistants, lab and x-ray technicians and nurses in conjunction with faculty practice manager. Oversees personnel matters, maintains reports and acts as liaison between practice site and division business staff. Responsible for maintaining optimal staffing practices.

Job Description

Primary Duties & Responsibilities:

• Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly. 
• Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.     
• Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.
• Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
• Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data: Identifies problems and organizes teams to develop and implement solutions, develops formal policy as necessary.
• Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers.
• Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly.
• May collaborate with marketing and clinical team to create and implement the practice’s internal and external marketing plan and develop programs and initiatives that enhance patient revenue.
• May oversee updates to the practice web site and social media interactions.
• Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired.
• Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice.
• Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment.
• Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice.
• Performs other duties as required.

Working Conditions:

Job Location/Working Conditions:
Normal office environment.

Physical Effort:
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement (PC typing).

Equipment:
Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (2 Years)

More About This Job

Preferred Qualifications:

• Bachelor’s degree and two years of related experience; a combination of college education and/or relevant experience equaling six years may substitute for this requirement.

Preferred Qualifications

Skills:

Interpersonal Communication, Leadership, Oral Communications, Organizing, Physician Practice Management, Solution Implementation, Supervisory Management, Written Communication

Grade

C13

Salary Range

$68,100.00 - $105,500.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.