"Private Accommodation Support Advisor"

About the role:

We are seeking a proactive, highly organised, and people-focused individual to join our ResLife team as Private Accommodation Support Advisor. This vital role supports students transitioning to, and living in, private sector accommodation while fostering positive relationships between the University, landlords, and the wider Bath community.

You’ll be at the forefront of our private housing support service, offering expert advice to resident students engaging with landlords, ensuring legal compliance, and enhancing student wellbeing through a range of community-based initiatives and events. If you have a passion for supporting students, housing policy, and engaging with collaborators, this is an excellent chance to create a significant influence.

As the Private Accommodation Support Advisor, you will manage and maintain the Private Housing database, ensuring accurate and up-to-date records of landlords and properties. You’ll provide tailored advice to our resident students seeking private accommodation, including those with complex needs, and serve as the primary point of contact for landlords, supporting them with reference requests.

Leading the development of our private support advice services, you will continuously improve the experience for both students and landlords. You’ll coordinate Housing Forums and House-Hunting events in collaboration with the Students’ Union, and stay informed of changes in housing legislation and policy to ensure our service remains compliant and effective.

The role also requires responding to enquiries via email, phone, and face-to-face, escalating issues when necessary. You’ll build and maintain strong relationships with key local stakeholders including BANES, PBSA providers, and the National Residential Landlords Association, and work closely with the Student Community Partnership to promote positive student-community relations across Bath.

About you:

• The post holder will have strong knowledge of housing issues and relevant legislation, particularly in the private rented sector.
• Experience working with students or young people, ideally in a higher education or support setting.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with a range of stakeholders.
• A high level of organisation and attention to detail, with experience managing databases and sensitive records in line with data protection regulations.
• A flexible and collaborative approach, with a commitment to inclusivity, wellbeing, and service improvement.

Further information:

This role is offered on a full time (36.5 hours per week) permanent basis.

For an informal discussion about the role please contact Clare Cobb on cc599@bath.ac.uk however please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.