"Process Lead"

PRIMARY DETAIL

• Lead process improvement and delivery
• 1-year fixed term contract, based at Macquarie University, Wallumattagal Campus, North Ryde
• Attractive remuneration package, with 17% superannuation

We are seeking an experienced Process Lead to support a service improvement initiative in partnership with Research, Faculty and Finance teams. The role will be pivotal to the success of our Research Grant initiative. As the Process Lead, you will manage the initiative to improve operational performance with the aim of increasing efficiency and staff experience.

About the role

This is a hands-on single contributor role, in which you will lead the operationalisation of the future state process blueprints with the business. You will act as a process leader to the business, coaching the business and challenging the status quo to ensure the achievement of significant business improvement outcomes.

The University is currently implementing a Service Improvement Program across academic and professional services. This Program will enable the University to achieve its performance targets and align to the University’s strategic priorities.

The Process Lead is a key role in the Program and is responsible for the delivery of process improvements, for the implementation of new ways of working, technology applications, operations and data analytics.

• Lead Process Improvement: Manage and facilitate process improvement to enhance service delivery and achieve initiative objectives.
• Project Management and Resource Allocation: Ensure effective project planning, management, and resource allocation in alignment with the Program’s PMO.
• Stakeholder Collaboration: Partner with stakeholders to understand operational issues, define business needs, and identify opportunities for process improvement.
• Data Analysis: Conduct data gathering, root cause analysis, and performance trending to inform process control changes.
• Digital Improvements: Review and optimize existing systems, test and implement new technologies, and leverage AI to drive digital improvements.
• Documentation Management: Oversee documentation and storage processes, ensuring accessibility and up-to-date information.
• Change Impact Assessment: Work with the Service Improvement Program team to assess the impact of changes to process, people, operations, systems, and technologies.
• Support Change Management: Collaborate with the Change Manager to prepare change communications, develop training plans, and deliver training on process improvements.

This is a full time, fixed term contract ending February 2027.

About you

You will be an experienced process lead and change leader, with the ability to deliver successful process improvement projects that support the organisation’s strategic objectives. Your expertise in business partnering with stakeholders, enables you to understand and define business needs to re-engineer processes that deliver efficiency, reduce costs and improve service delivery.

To apply

Please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria below.

• Relevant process improvement qualification (e.g., Lean, six sigma black belt).
• Demonstrated experience in delivering successful process improvement projects that support the organisation’s strategic objectives within a large and complex organisation.
• Proven ability to contribute to the review and assessment of change impacts on people, processes, and systems.
• Strong problem-solving skills and a solutions-oriented approach.
• Robust analytical skills to sort through and extract relevant information to support decision making.
• Excellent interpersonal and communications skills with the ability to engage stakeholders across all levels.
• Ability to influence and negotiate to achieve desired outcomes.

Desired Skills:

• Knowledge of the higher education sector.
• Knowledge of Finance services and processes.
• Lean Six Sigma certification (black belt).
• Project management (Prince2).
• Experience in Operating Model design and implementation.
• Working within service delivery environments.

*This position requires qualification and criminal history checks.

Applications Close: Monday, 12 January 2026

We reserve the right to progress or decline an application prior to the application closing date.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

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Applications Close: 12/01/2026 11:59 PM