"Professional Programs Support Specialist"

Job Details

Job Description

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond.

The Opportunity

The Embry-Riddle Department of Professional Programs (ProEd), on the Daytona Beach Campus, is seeking a full-time Support Specialist (SS). This position is in person and based on the Daytona Beach Campus in Florida. ProEd offers continuing education courses, developed and designed for professionals, via a mix of modalities including face-to-face courses, on-line asynchronous offerings, and virtual sessions. The SS will be responsible for performing most of the non-credit course programming and system maintenance needs within the department. The SS will also participate in the general administrative operations within ProEd.

The SS will be involved in marketing efforts and will need to be proficient in understanding ProEd's various courses, workshops and professional education offerings. The SS will be a vital part of the Professional Education team and will attend department and client meetings, and provide research and insight into information technology and system issues. The SS will maintain and update the ProEd website and make changes as needed within the registration and learning management systems (Enrole and Canvas).

The individual will be responsible to build and nurture relationships with attendees, vendors, business partners, and internal departments within ERAU. The role will be responsible to assist with recruitment efforts and will need to be creative with the development of marketing strategies and implementation. The role is well suited to an individual with an outgoing, creative, and problem-solver mindset with multi-tasking capabilities.

Compensation

The hourly range for this position is up to $21.00. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

Qualifications

Required Education and Qualifications:

• Formal diploma/certificate/degree program of 6-18 months after high school in Business, Marketing or Hospitality

Required skills, knowledge, and abilities:

• Excellent customer service skills
• Works well in a team setting
• Ability to learn multiple data entry and software systems
• General administrative experience

Preferred Experience:

• Experience working in a higher education environment
• HTML experience
• Experience with Enrole, Canvas or other similar software programs
• Experience in program development and execution
• Ability to drive large vehicles/passenger vans

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310969. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.