"Program and Training Assistant"

Job Details

The Program and Training Assistant provides comprehensive administrative and operational support to three graduate programs: the Master of Psychology – Health and Wellness, the Master of Counselling Psychology – Art Therapy, and the Master of Arts / Master of Industrial-Organizational Psychology.

This role works closely with Program Directors, faculty, training departments, and students to support the effective delivery of academic programming, clinical and experiential training processes, and accreditation-related requirements. The Assistant helps ensure the smooth day-to-day functioning of the programs and the timely completion of academic and administrative milestones.

The Program and Training Assistant serves as a key point of contact and ambassador for the programs, engaging professionally with students, faculty, internal departments, and external partners. The role requires strong organizational capacity, attention to detail, discretion, sound judgment, and the ability to manage multiple competing priorities in a fast-paced graduate academic environment. Strict adherence to confidentiality, professional standards, and institutional privacy requirements is essential.

Education/Experience:

• Bachelor’s Degree preferred; Associate degree or an equivalent combination of education and relevant experience will be considered
• 1–2 years of administrative, office, or academic support experience required
• Experience in a higher education or student services setting preferred

Knowledge/Skills/Abilities:

• Strong organizational skills and ability to manage multiple tasks
• Attention to detail and ability to meet deadlines
• Professional, positive, and service-oriented approach
• Clear written and verbal communication skills
• Basic document formatting and editing skills
• Ability to maintain confidentiality of student and program information
• Ability to work both independently and as part of a team
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong degree of emotional intelligence and adaptability
• Commitment to Adler’s mission and values

Essential Duties & Responsibilities:

Program and Student Support

• Provide administrative support to Program Directors
• Respond to student inquiries and assist with general program communications
• Support coordination of program schedules, meetings, and communications
• Assist with faculty onboarding and administrative needs
• Maintain accurate and confidential student records and program files
• Help coordinate orientations, events, and program activities

Accreditation and Reporting Support

• Assist with formatting and organizing accreditation and Ministry-related documents
• Support collection and organization of data for program reporting
• Track deadlines and help ensure required materials are submitted on time
• Maintain organized program files and documentation

Training and Academic Support

• Assist with practicum and training-related paperwork and tracking
• Maintain student documentation such as hour logs, evaluations, and forms
• Support coordination of Program Exam processes as required
• Support administrative requirements for program Thesis, Capstone and Major projects
• Provide administrative support to program faculty as required
• Responsible for preparing and processing internal documentation and institutional forms; receiving and reviewing submissions for accuracy and completeness; creating and maintaining related records; and coordinating monthly invoices, payment forms, and associated financial documentation in alignment with institutional policies and timelines.

Other

Perform other duties as assigned in support of program operations, student success, and departmental priorities as operational needs evolve.

Expected Salary Range: $45,000.00 - $48,000.00

Work Environment (Physical Demands): The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment.

Universal Core Behaviors:

Commitment to Adler’s Mission

• Acts with personal integrity, honesty, compassion. and integrity in all professional responsibilities.
• Aligns professional actions with Adler’s commitment to community-rooted education, research, and impact.
• Contributes to a culture that advances health, well-being, and community connection — locally and globally.
• Respects and values colleagues and community partners.

Accountability and Excellence

• Demonstrates results-oriented focus and commitment to quality.
• Consistently meets deadlines and delivers work of high professional standard.
• Prioritizes service and responsiveness.
• Seeks opportunities to improve efficiency, effectiveness, and resource use.
• Takes ownership of performance, seeks feedback, and accepts responsibility for actions.

Communication

• Communicates with respect, diplomacy, and professionalism.
• Demonstrates active listening and comprehension.
• Expresses ideas clearly and effectively in both oral and written forms.
• Keeps colleagues informed in a timely and transparent manner.

Collaboration and Teamwork

• Actively contributes to and engages with colleagues, partners, and communities.
• Builds relationships rooted in respect, empathy, and trust.
• Demonstrates curiosity, courage, and integrity in guiding work and decisions.
• Makes thoughtful, informed decisions that balance short-term needs with long-term impact.
• Works cooperatively with colleagues to achieve collective goals.

Adaptability and Lifelong Learning

• Approaches challenges with proactive problem-solving.
• Commits to lifelong learning by continuously developing skills, knowledge, and effectiveness.
• Supports and adapts to evolving needs in the work environment.

Partnership with Supervisor

• Engages supervisors as partners in achieving goals.
• Fosters open, respectful communication to maintain alignment and clarity.
• Seeks guidance and feedback when appropriate while demonstrating initiative and accountability.