Administrative Support Intermediate

About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Location

Our campus is located at 1601 Maple Street, Carrollton, GA 30118.

Faculty and staff members are expected to be physically present on campus as needed to support the in-person educational experience and on-campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.

Job Summary

This position at the UCC Advising Center oversees front desk operations, including answering calls, assisting students, and managing appointment scheduling and follow-up through EAB Navigate. The role includes recruiting, training, and supervising Student Assistants, and working with a diverse student population. Additional responsibilities involve coordinating university advising meetings, managing the departmental budget, assisting staff with travel reimbursement, purchasing office supplies, and tracking student compensation via Excel. The position also supports the Director of University Advising with tasks related to the Department of Academic Excellence.

Responsibilities

1. Front Desk Operations & Student Assistance -
   Oversee front desk operations, answer incoming calls, assist students, and manage appointment scheduling and follow-up using EAB Navigate.
2. Administrative Coordination -
   Coordinate and schedule university advising meetings, reconcile the departmental budget, assist with travel reimbursements, purchase office supplies, and track student compensation via Excel.
3. The role involves recruiting, training, and supervising Student Assistants and working effectively as part of a dynamic team with undergraduate students from diverse backgrounds, academic abilities, and intellectual interests.
4. Support to Director of University Advising -
   Provide support to the Director with tasks related to the Department of Academic Excellence.

Required Qualifications

Educational Requirements
High School / GED

Required Experience
A minimum of 2 years administrative support.. Customer service background. The applicant must have basic computer skills. Proficiency with Microsoft Excel. Must be able to multitask comfortably with the phone and computer. Must be deadline-oriented with the ability to make informed decisions, anticipate the needs of students, and conduct common office processes. Clear enunciation is a must. Attention to detail is required.

Preferred Qualifications

Preferred Educational Qualifications
High School / GED

Preferred Experience
Higher education experience in a student services environment.

Proposed Salary

$20.20 Hourly.