Customer Services Assistant

Job Title

Customer Services Assistant

Department

Marcum Center

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

16.9

Scheduled Weekly Hours

32

Benefit Eligible

Yes

Job Description Summary

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit

Job Description

Essential Duties

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Minimum Qualifications

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Required Knowledge, Skills, and Abilities

• Knowledge of retail or hospitality operations
• Knowledge of computer and office applications
• Customer service skills
• Knowledge of bookkeeping procedures

Special Instructions (if applicable)

Please submit a resume for consideration.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.