"Program Coordinator"

Program Coordinator

Available Title(s): 107N-YN_CS_NPS - Program Coordinator

Business Title: Program Coordinator

Employee Type: Classified

Position Details:

The Opportunity:

As a Program Coordinator in Admissions, you'll be at the center of daily operations, ensuring everything from application processing to customer service flows seamlessly.

In this position, you will:

• Be the primary point of contact for internal teams and external partners-you'll answer questions, provide guidance, and keep communication clear and professional.
• Manage key processes such as customer service, outreach, electronic data handling, email communications, and application reviews for first-year and other applicants.
• Oversee day-to-day administrative activities that keep the department organized and efficient.
• Interpret and apply policies and procedures to ensure accuracy and compliance in all tasks.
• Work collaboratively with colleagues to troubleshoot issues and improve processes.

If you're detail-oriented, thrive in a fast-paced environment, and enjoy coordinating multiple moving parts, this role is a great opportunity for you to shine!

Required Qualifications:

• High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
• Two years related experience working with student records, admissions, or related experience or equivalent education/experience.

Preferred Qualifications:

• Knowledge of the admissions process.
• Demonstrated proficiency with Word, Excel, and Outlook.
• Experience with WSU Student Information System.
• Experience with Slate CRM.
• Experience working with student records.

This position may be eligible for Remote/hybrid work and flexible/telework schedule. Upon successful completion of the employee's 6-month probationary period and training, this position may be eligible for a hybrid telework agreement. All telework agreements are assessed and extended on a semester basis.

Additional Information:

This is a full (100% FTE), permanent position. This position is overtime eligible.

Monthly Salary: $3,665 to $4,882 | Range 41 (Steps A - M)

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

Area/College: Enrollment

Department Name: Admissions

Location: Pullman, WA 99164

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1) Resume

2) Cover Letter

External candidates, upload all documents in the 'Application Document' section of your application.

Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the 'Resume/Cover Letter' section of your application.

Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.