"Program Coordinator - Upward Bound"

Job Details

Description

Columbia Basin College ("CBC" or the "College") seeks a Program Coordinator to coordinate, schedule, and monitor program activities consistent with project goals; communicates with program participants, parents and the public regarding program content, policies, procedures and activities; monitors, maintains, and initiates expenditures in line with allowable costs; oversees the activities of a student worker, and works with data management using an assigned data management system; coordinates payroll for part-time adjunct faculty, maintains time and effort and inventory documentation. This position reports to the Director for Upward Bound.

This position closes on April 5, 2026 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

Primary Responsibilities

• Respond to program email inquiries, answer phone calls and schedule appointments for staff; process paperwork pertaining to enrollment into the program; monitor and track students for compliance with program requirements;
• Provide high-level customer service and problem-solving support to students, staff, and the public regarding program eligibility, policies, and procedures; communicate with parents, participants, staff, and target schools about program requirements, events, and activities; design and distribute a monthly program flyer;
• Assist in maintaining and monitoring the department budget; complete and process requisitions, invoices and payroll; provide regular reports and coordinate required paperwork for the budgets; assist in ensuring compliance with federal legislation and regulations and billing requirements in coordination with the Director;
• Maintain accurate reporting data in data-based system, monitor and report on program activities in relation to established program goals within the established program parameters; provide narrative and/or statistical report as requested;
• Supervise student worker(s) with data entry and assigned tasks;
• Monitor program processes and procedures in relation to established goals and recommend changes and training needed within departments to enhance efficiency and services; collaborates in creating and updating processes, documentation, forms and publications as they relate to the services provided by the program;
• Attend meetings and conferences as an Upward Bound representative and make presentations as needed on behalf of the department; and
• Perform other duties as assigned.

Required Qualifications

• Associate's degree or equivalent education from an institutionally accredited college or university;
• Two (2) years of administrative work experience in a professional setting; and
• Bilingual in Spanish and in English.

Preferred Qualifications:

• Intermediate proficiency in Microsoft Office and Excel;
• Experience working with low-income, first-generation high school students and non-native English speakers; and
• Experience working in a community college setting.

Skills and Abilities

Computer Skills: Intermediate to advanced computer experience and proficiency in Microsoft Office Suite; operate personal computer with general understanding of application software; ability to learn office and College-specific software;

Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;

Communication Skills: Effective interpersonal and written communication abilities to convey information clearly and concisely to students, faculty, staff, and external stakeholders;

Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and

Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment

This position is a full-time, overtime eligible, classified staff position. The typical work hours for this position are Monday through Thursday, 7:00 a.m. to 4:30 p.m. and Friday 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College.