"Program Experience Coordinator"

Job Details

Position Details

Position Information

Posting date: 02/12/2026

Closing date: Open Until Filled (Yes)

Position Number: 1129538

Position Title: Program Experience Coordinator

Hiring Range Minimum: $24.64

Hiring Range Maximum: $30.81

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time w/end date

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: This is primarily an on-campus position with an option for remote work during virtual facilitation.

Location of Position: Hanover, NH

Remote Work Eligibility?: Hybrid

Is this a term position?: Yes (24 months)

Is this a grant funded position?: No

Position Purpose

With guidance from the Associate Director, Program Experience for Tuck Undergraduate Education and in partnership with undergraduate education colleagues, coordinates delivery for in-person, virtual, and hybrid business education programs for undergraduate students. This role is responsible for ensuring a high-quality, engaging, and technically seamless learning experience across online platforms, particularly Zoom-based program delivery.

Description

Working closely with the undergraduate education team and Tuck faculty, this role implements comprehensive delivery plans for Tuck’s non-degree undergraduate programs. The ideal candidate brings strong project management skills, a collaborative and flexible working style, and experience in event and/or conference planning. This position supports and delivers programming for undergraduate students at Dartmouth and at partner colleges and universities. See https://undergrad.tuck.dartmouth.edu for additional information.

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

1. 2-3 years of relevant experience in successfully coordinating conferences or events involving presenters and attendees.
2. Proficient in Microsoft Office suite and other relevant software applications, and ability to learn new digital tools as required by program needs.
3. Knowledge of professional office process administration and team-based project management and academic operations gained through a liberal arts education and/or work experience.
4. Strong organizational and multitasking abilities, with keen attention to detail.
5. Excellent communication, interpersonal, and oral presentation skills and abilities.
6. Able to support, contribute to, and strengthen a vibrant, culturally diverse, and inclusive learning community of students, alumni, faculty, and fellow professionals.
7. Able to anticipate, deliver on, and exceed the expectations of faculty and program participants.
8. Able to collaborate effectively with colleagues to achieve shared goals and objectives.
9. Willingness to work evenings and weekends as required by program schedules and delivery needs.
10. Willingness to travel domestically as program needs require.

Preferred Qualifications

1. Experience working within higher education, admissions, or other enrollment management environment.
2. Experience working with undergraduate populations.
3. Interest in business education.
4. Experience with customer relationship and/or learning management systems (e.g. Canvas) and CRM systems for organizations with comparable institutional priorities and performance standards.

Key Accountabilities

1. Session Facilitation and Participant Experience (50%):

• In consultation with program experience colleagues, coordinates and supports the delivery of a professional, well-organized, and high-quality program experience that aligns with the caliber of program content; communicates effectively with internal colleagues and partners to relay program details and requirements.
• Serves as a live virtual facilitator for online and hybrid sessions, managing Zoom functionality, monitoring participant engagement, and troubleshooting technical or access issues in real time to ensure a seamless experience.
• Provides logistical support and serves as a primary point of contact for program participants, faculty, and facilitators throughout program delivery, demonstrating poise, responsiveness, and professionalism.
• Anticipates participant, faculty, and program needs and proactively addresses issues to ensure a positive experience, seeking guidance from executive and undergraduate education teams as needed.

2. Program Preparation and Planning (40%):

• Partners with undergraduate education team, program faculty, and approved vendors to coordinate all logistical aspects of assigned programs, including venues, accommodations, catering, facilities, A/V and IT needs, materials preparation, and classroom support, ensuring seamless execution before, during, and after each program.
• Coordinates virtual and hybrid program delivery logistics, including Zoom meeting and webinar setup, breakout rooms, polling, screen sharing, recording, technology rehearsals, run-of-show documentation, and participant technology communications.
• Collaborates with internal and external partners to secure required resources and services and works closely with program teams and faculty to prepare instructional content.
• Prepares and distributes program materials, participant communications, and post-program evaluations and supports program enrollment processes by reviewing select program applications as needed.

3. Team Collaboration and Innovation (10%):

• Contributes ideas, input, and support to undergraduate program initiatives, decisions, communications, recruiting, and other activities.
• Seeks out, applies, and shares knowledge of undergraduate business education trends and innovations.

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Performs other duties as assigned.

Documents Needed to Apply: Resume, Cover Letter

Special Instructions: This position is a 24-month term position through June 30, 2028, with potential for renewal based on program demand.