"Program Manager, Assessment and Analysis"

Program Manager, Assessment and Analysis

Job ID: 293517
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Department Specific Tasks and Responsibilities

I. Strategic Assessment Leadership and Planning

1. Leads the design, implementation, and coordination of assessment plans across all Student Affairs departments, ensuring alignment with university and divisional priorities.
2. Assists with management of the division's strategic plan, including data collection, assessment, and analysis of learning outcomes to measure impact on student success and retention and support strategic decision-making.
3. Identifies opportunities for continuous improvement in Student Affairs, practices, policies, and procedures and recommends changes based on assessment findings.
4. Assists with the ongoing development of an evidence-based culture to guide continuous improvement of DSA programs, services, and initiatives.

II. Data Management, Reporting, and Technical Administration

1. Serves as the system administrator responsible for the DSA Engagement platform, including but not limited to Suitable/Owl Life, Insight, and Planning Outcomes modules.
2. Coordinates the implementation and assessment of DSA student learning outcomes, student experience assessment, and student engagement data analytics.
3. Facilitates data collection and analysis of co-curricular and extra-curricular programming related to retention, progression, and graduation.
4. Manages a report structure to highlight opportunity and success metrics for the division and DSA departments.
5. Represents the division on university initiatives that contribute to student engagement data and analysis.

III. Capacity Building and Internal Consulting

1. Serves as a subject matter expert in Student Affairs assessment best practices.
2. Provides training and consultation to staff on assessment methods and processes, data interpretation, and reporting.
3. Develops resources and workshops to enhance staff assessment literacy.
4. Meets with DSA directors on a regular basis to assist with understanding department metrics, service policies, goals, objectives, and initiatives related to assessment and analysis.

IV. Student Engagement Program Management (Scrappy's Bucket List)

1. Manages all SBL program logistics, including promotion, social media, and coordinating the distribution of earned incentives.
2. Recruits, trains, and supervises student workers who serve as SBL Ambassadors, directing their efforts in the promotion and execution support of the Scrappy's Bucket List program.
3. Manages and responds to student, faculty, and staff inquiries regarding SBL progress or missing credit for events.
4. Assists with divisional priorities and initiatives beyond the scope of the department, as requested.

Department Specific Knowledge, Skills, and Abilities

• Knowledge of best practices in Student Affairs assessment
• Demonstrated analytical and interpreting skills, with ability to conduct a variety of research methodologies and strategies
• Ability to devise, develop, collect and analyze statistical information and reports
• Ability to successfully interact with a multicultural community comprised of individuals/groups from an array of backgrounds, identities, experiences and communication styles
• Ability to recognize and protect confidential information and exercise judgment, tact, and diplomacy in handling sensitive information and situations
• Ability to work as a contributing member in a team-oriented environment, successfully interacting with internal and external colleagues and partners

Job Summary

Develops, organizes and implements comprehensive programs in the assigned college, department and/or unit. Responsible for preparing and organizing programs and activities. Promotes programs internal and external to the university and evaluates effectiveness. Ensures programs comply with university and USG policies and procedures.

Key Responsibilities

1. Develops, prepares, coordinates and implements assigned programs
2. Manages and facilitates department communications including program marketing, website creation, mobile applications and social media
3. Serves as liaison and communicates with academic divisions, colleges and departments
4. May assist in developing, monitoring and managing budget processes
5. Manages event planning, marketing and logistics
6. Interprets, evaluates, develops and implements policies and procedures
7. Creates, administers, and analyzes assessment programs
8. Facilitates program components, post-program evaluation and operational reporting
9. Assists with developing new programming
10. Prepares operational reports and analysis to inform center-level reporting and decision-making
11. May supervise assigned staff and/or student assistants

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field

Required Experience

Three (3) years of related work experience

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Knowledge, Skills, & Abilities

Abilities

• Demonstrated ability to think strategically and actively contribute to the creation and implementation of short and long-range department goals; the ability to manage multiple tasks and effectively prioritize among competing needs
• Ability to creatively problem solve and independently initiate and develop action plan for addressing identified issues
• Ability to establish and maintain effective, collaborative working relationships with key campus stakeholders
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

Skills

• Excellent project management skills
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette