Program Manager, Goldman Sachs 10KSB

Job Summary

Program Manager Role Description

Program & Curriculum

The 10,000 Small Businesses (10KSB) initiative is part of a national investment to unlock the growth and job creation potential of small businesses, and is based on the broadly held view of leading experts that a combination of education, business support services, and access to capital best addresses the barriers to growth for small businesses.

The 10,000 Small Businesses program has three main components: business education, business support services (technical assistance and customized, one-on-one business advising) and the opportunity to access capital. The ultimate goal of the initiative is for the participating business owners to increase their revenues and create jobs in their community and surrounding areas.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Roles and Responsibilities

Under minimal supervision, the Program Manager reports to the Program Director and is responsible for the day-to-day operations of the 10KSB program. They play a vital role in ensuring program operations are effective as the key resource to program participants for the entirety of the program experience (application to graduation). The Program Manager will work closely with the Lead Faculty, Program Director, and Outreach Manager, and Alumni Manager in managing the application and selection process, overseeing program logistics, and facilitating key stakeholder meetings and activities. This Program Manager is responsible for maintaining relationships with national partners, including the Initiative for a Competitive Inner City (ICIC).

Outreach: Application and Selection:

• Work with the Outreach Manager to schedule and manage interviews, and collect and process application materials
• Select applicants and panelists for interview days
• Deliver acceptances and regret
• Send welcome emails with all logistical information required for the start of the program
• Coordinate business owner referral challenges in the classroom
• Host in-person information sessions and finalist workshops (each 3x per year)

Program Delivery:

• Work with the site team to select dates for each cohort and develop the program delivery calendar
• Schedule and attend the pre-brief calls for each class session
• Reserve rooms and work with facilities staff for all outreach events, interviews, classes and clinics
• Organize and plan menus within budgets for all in-person sessions
• Order and organize all supplies and printed materials for classroom use
• Attend all program sessions to facilitate logistics, food, A/V, materials distribution, etc.
• With support from site team, manage local storage of curriculum materials, ensuring the most updated materials are available to faculty
• Participate in assessment of curriculum sessions through post-session debriefings
• Set up and manage the Canvas LMS where program materials are posted and business owner communications take place
• With support from the delivery team, recruit and communicate with panelists and guests as needed
• Collect measurement and evaluations from business owner evaluations after each session and present data to site staff for quality control
• Serve as the main business owner contact for initial program technology set-up including Canvas, LivePlan, and pre-program diagnostic survey
• Run reports and capture business owner information in Salesforce throughout the cohort
• Create business owner profiles at the start of each cohort

Administrative:

• Submit purchase orders and process invoice payments
• Oversight for site team budget expenditures and ensuring staying within budget
• Works with the site team to coordinate faculty/staff contracts

Other duties as needed to support program success.