"Program Manager"

Department Summary

UCLA Extension is considered one of the top programs of its kind, offering to more than 35,000 students per year approximately 4,500 classes and non-degree certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.

Position Summary

Under the direction of the Portfolio Director, the Program Manager will manage the following areas: course, certificate, and program planning, development, and implementation; implementation of marketing strategies; course and program budget development and coordination; and instructor management, including recruitment and onboarding.

The Program Manager is responsible for the coordination of all certificate, permit, and credential unit activities: currently programs for Teaching English to Speakers of Other Languages (TESOL), Early Childhood Education (ECE), Transitional Kindergarten (TK), and Pre-Kindergarten to Third Grade (PK-3). They independently perform the full range of program implementation responsibilities, using broad job knowledge of educational project management and educational programming, analyzing problems, assessing needs, and developing new programs with supervision. In addition, they will also perform basic day-to-day transactional duties such as programming courses in the UCLA Extension Enrollment Management System, coordinating and quality controlling the website, and overseeing course syllabi/modules' quality in the Learning Management System (LMS).

Other responsibilities include work on various special projects, such as marketing plans and promotional campaigns for curricular areas, specific courses, and projects; budget tracking, monitoring, and analysis; and serving as a high-level, trouble-shooter for the unit regarding logistical and procedural issues. They will be a point of contact for instructor relationship management and monitor and analyze the academic quality of the courses to ensure continual program excellence - making recommendations and developing/implementing program solutions in partnership with the Director. Lastly, additional responsibilities include drafting certificate review reports, managing new certificate proposals, managing instructor and course approval documents, conducting market research on potential new programs, communicating with advisory board members, leading/managing advisory board meetings, and performing other duties as assigned by the Portfolio Director.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 3 years Minimum professional experience in academic/continuing education program coordination and management within a higher education environment or related field/industry. (Required)
• Demonstrated analytical skills to conduct analysis, develop recommendations, organize and problem solve. Ability to conduct needs assessment to inform the development of new programming. (Required)
• Demonstrated skills to independently, flexibly, and creatively perform duties and effectively set priorities under conditions of frequent interruptions, shifting priorities, and a fluctuating workload; Organize workflow, determine and meet deadlines. (Required)
• Thorough and effective verbal, written, and interpersonal communication skills and presentation skills sufficient to be assertive, courteous, objective, and diplomatic under difficult circumstances. (Required)
• Excellent interpersonal skills to ensure respectful, effective, cooperative, and appropriate interaction with students, instructors, and other staff members and other persons of various social, cultural, personal, economic, and educational backgrounds. (Required)
• Superior and excellent ability to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, dignity and respect. (Required)
• Superior and excellent writing and editing skills to compose course descriptions, advertising copy, reports, correspondence, and other written materials, that are grammatically correct, clear and appropriate in style, tone, length, and content. (Required)
• Demonstrated computer proficiency in business software systems, i.e. Windows, Word, Excel, Power Point, Outlook. Ability to learn new software, e.g. Access. (Required)
• Professional experience and skill in planning and preparing fiscal budgets, including comparative trends, for use in budgetary review meetings. (Required)
• Ability to analyze financial AND program data to identify relevant information, identify patterns, tendencies, and logical conclusions; recognize alternatives and their implications, with supervision. (Required)
• Experienced in exercising supervisory skills, including the ability to provide guidance and support, delegate work appropriately, follow up on progress in a timely manner, provide constructive feedback and evaluate performance. (Preferred)
• Ability to travel to off-site locations to attend opening of classes, open houses, and other program related events. (Preferred)
• Knowledge of current public educational programs and trends. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in related area and / or equivalent experience / training (Required) And
• Program Management certificate and/or experience. (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Flexibility to work some evenings and weekends to attend marketing events, seminars, and other programs. (Required)

Schedule

8 am to 5 pm, PST

Union/Policy Covered

99-Policy Covered

Complete Position Description