"Project Manager I"

The Office of Institutional Success and Decision Support (OISDS) seeks an experienced Project Manager dedicated to the implementation and stewardship of an enterprise CRM focused on the entire student lifecycle. Currently, the enterprise CRM project, known as Project Europa, consists of the Polaris applicant portal (Phase 1) and the Polaris student portal (Phase 2), and the institution is preparing for Phase 3 to support the Office of Development and Alumni Relations. Working under the direction of the Associate Vice President in OISDS and collaboratively with leaders from Enrollment Management, Academic Affairs, Student Affairs, Information Technology, Budget and Finance, and external vendors, this role ensures that key projects related to the CRM implementation are executed on time, within scope, and with strong stakeholder engagement.

The role requires the Project Manager to support the initial implementation and coordination of a robust project governance structure that includes multiple committees engaged in the planning, execution, monitoring, and ongoing evolution of the project. While this position is not primarily a technical position, experience and knowledge managing system implementation projects will be important, as will strong interpersonal and communication skills. The Project Manager serves as a critical project team member responsible for coordinating important aspects of the project that will ensure its success and long-term sustainability. This role is a critical source of continuity to ensure the successful evolution and institutionalization of the enterprise CRM.