Quality Engineering Intern

Quality Engineering Intern

Company: Western Governors University

Job Number: JR-024929

Location: Salt Lake City, UT

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 401 Pay Range: $28.60 - $42.93

Job Description

Impact

This internship provides a current student or recent graduate with hands-on experience in a technical environment while contributing to meaningful, real-world projects. You will support quality and process initiatives, gain exposure to day-to-day operations, and build practical skills that prepare you for a career in technology or engineering.

What You'll Do

• Assist with maintaining and updating departmental databases, spreadsheets, and content management systems
• Support implementation and troubleshooting of office technology, software applications, and digital tools
• Create and update technical documentation, user guides, and standard operating procedures
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools
• Support system testing, form development, and workflow automation using platforms such as Google Workspace and Microsoft 365
• Provide first-level technical support to staff, including software setup, printer troubleshooting, and access issues
• Contribute to process improvement initiatives through research, analysis, and documentation
• Collaborate with IT staff or business analysts on technology-driven projects or service requests
• Present a final project or summary of learning to the team at the end of the internship

What You'll Bring

• Basic understanding of databases, spreadsheets, and office productivity tools such as Excel formulas, Google Forms, or SharePoint
• Familiarity with help desk or ticketing systems and cloud-based tools is a plus
• Strong analytical, technical troubleshooting, and organizational skills
• Ability to learn new systems quickly and work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Strong attention to detail with the ability to maintain confidentiality and follow data security protocols
• Self-motivated with the ability to manage tasks independently

Bonus Points

• Interest in higher education and lifelong learning
• Technical certifications

Experience

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field
• Eligible to work in the United States without sponsorship during the internship period
• In good academic standing with an expected graduation date

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview Steps

• Introductory call
• Hiring manager interview
• Team interview

Work Location

This is an in-office internship based at WGU's office in Salt Lake City, Utah, with four days per week on site.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

Position & Application Details

Part-time Regular Positions (classified as regular and working less than 30 standard weekly hours): This is a part-time, regular position (classified for less than 30 SWH) that is eligible for vision and mental healthcare; flexible spending account; voluntary life insurance; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and prorated paid holidays and accrued sick time.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.