"Quality Supervisor"

Quality Supervisor

Company:
University of Oklahoma

Job Location:
Oklahoma

Category:
Adult and Continuing Education Programs

Type:
Full-Time

Job Number:
260265

Organization: OU - Ctr for Public Mgmt

Job Location: Oklahoma

Work Schedule: M - F, 8:00am - 5:00pm

Work Type: Hybrid

Salary Range: Targeted salary: $48,000 - $50,300 annually, based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Quality Supervisor will provide direct supervision of Quality Assurance Specialists in ensuring effective evaluation and feedback on program related inbound call service and deliverables.

Duties:

• Oversees daily office operations, including scheduling, correspondence, and record-keeping to support staff.
• Coordinates logistics for meetings and special projects
• Manages departmental communications, including responding to inquiries and facilitating information flow.
• Maintains compliance with university regulations, standards, and data privacy policies
• Oversee office operations such as scheduling and communication.
• Assists in preparation of reports, proposals, and documentation required by university administration
• Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure compliance with department and university goals
• Supervises, trains, and evaluates the performance of assigned staff
• Conducts onboarding, training, coaching, mentoring for new staff
• Ensures quality staff are completing the required number of quality audits.
• Evaluates staff with consistent criteria and provides appropriate feedback to staff.
• Selects, supervises, trains, and evaluates performance of assigned staff.
• Prepares staff schedules and monitors and approves time worked.
• Organizes, coordinates, and performs clerical and administrative functions following established standards.
• Answers questions, provides information, and handles complaints for internal and external customers.
• Establishes and maintains filing systems including confidential documents.
• Plans and coordinates special projects.
• Collects and disseminates information for internal and external customers.
• Performs other related duties as assigned.

Job Requirements

Required: Bachelor's degree, AND:

• 3 years of office management, administrative experience, or related field

Skills:

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Basic math skills
• Advanced computer skills with wide knowledge of business software
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• High level of professionalism and discretion

Certifications: None

Working Conditions:

• Standard office environment.
• Occasional overtime or extended hours may be required to meet deadlines or support special projects
• Ability to sit or stand for extended periods.
• Ability to lift office supplies or equipment weighing up to 15 lbs.

Departmental Preferences:

• Knowledge of quality assurance methodologies to drive efficiencies and best practices
• Experience in quality monitoring
• Previous contact center experience
• Experience supervising staff
• Knowledge of adult and family support program related policies and procedures.
• Experience working in social service and contact center operations.

Supervision: Quality staff

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Feb 11, 2026