Receptionist

Job Description

The Fralin Biomedical Research Institute at VTC (FBRI) in Roanoke, VA, is seeking a full-time Receptionist. This position operates within a culture of excellence and requires a proactive, attentive, and solutions-oriented approach to maintain a welcoming and professional environment. The front desk serves as the first point of contact and plays a central role in shaping the experience of visitors, research participants, collaborators, and VIP guests at FBRI.

Position responsibilities include:

• Maintains and projects a stellar, welcoming and professional customer service approach and philosophy consistent with the support team standards of FBRI and SoM at all times.
• Answers phone lines and greets visitors, ensuring a positive and professional first impression.
• Monitors cameras and elevator traffic to maintain awareness of building activity, working closely with building security for any issues or causes for concern.
• Monitors the loading dock and coordinates incoming deliveries to the appropriate individuals/locations.
• Issues visitation badges to all guests and ensure appropriate access.
• Refers callers and visitors to appropriate individuals, labs and locations.
• Monitors shared classroom space and makes room and parking reservations upon request, maintaining a schedule regarding the use of shared classrooms.
• Maintains a collaborative work environment with other front office personnel to ensure consistent front desk coverage and operations.
• Provides administrative support as assigned which may include tasks in related to HR, finance, communications, etc.
• As needed, support special events and meetings that take place within the lobby or supported meeting rooms.
• Maintain supplies in supply room, placing orders on an as needed basis.

Required Qualifications

• Demonstrated administrative experience in a professional office environment.
• Demonstrates professionalism, discretion and situational awareness.
• Must communicate clearly and concisely.
• Superior customer service attitude and professional demeanor.
• Ability to maintain/handle confidential information with discretion and sound judgement.
• Demonstrated proficiency with office software applications.
• Ability to work in a fast paced, high stress environment with a high degree of efficiency.
• Must be detail oriented and highly organized.
• Ability to multi-task and work independently with minimal supervision.
• Experience in customer service environment.

Preferred Qualifications

• Experience in an academic or medical environment.
• Coursework or degree in business administration or other related field or equivalent applicable experience.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Commensurate with Experience

Hours per week

40

Review Date

4/30/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.