Receptionist (Welcome Host)

Regent’s University London is a private university with a stunning Central London campus, right in the heart of Royal Regent’s Park.

We are seeking a Receptionist (Welcome Host) to join us at Regent’s University London.

The role is based in our main reception and is key to providing all visitors (including students, staff and conference delegates) with a warm, friendly and ‘World Class Premium Welcome’.

You will champion and role model great customer service, building rapport with visitors to make them feel welcome and supporting staff and colleagues in a helpful and proactive way.

You should have strong customer service skills, along with a background of working in a Reception or administration team within a busy environment. You’ll also have excellent personal presentation and will maintain a professional image, whilst being friendly, approachable and adaptable with good interpersonal skills.

We are going through an exciting period of transformation focusing on delivering best-in-class customer service and putting great design at the heart of everything we do. The university has gone through a substantial refurbishment over the last couple of years, and you could be part of the next piece of our journey.

The hours for this role are currently 8am to 5pm, Monday to Thursday and 9am to 5pm on Fridays. However, these are under review.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role