"Relief Manager"

Job Details

Located in Lewiston, Maine, Bates is internationally recognized as a leading liberal arts college. We are proud to offer a highly personalized education that centers on deep and sustained interactions among students, faculty, and community. We are engaging the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.

Title: Relief Manager

Position Purpose:

Bates Dining, Conferences and Campus Events oversees all student dining. The Relief Manager position is responsible for overseeing meals in Commons, ensuring that departmental/college standards are maintained as outlined in the Dining Services Professional Guide, college handbook, sector specific expectations/policies, 2014 Food Code and Maine State / Federal liquor regulations. Specific responsibilities include, but are not limited to, daily position placement and training, filling open shifts, pre-shift meetings, quality assurance and development of customer relations and support in other areas of the operation as needed.

As such, this position calls for someone with the demonstrated ability to develop positive relationships with individuals and groups with varying backgrounds, perspectives, education and skills. Ability to work as part of a dynamic management team who embraces communication and inclusiveness is essential to the candidates’ success. Exemplary organizational, time management, negotiation and conflict resolution skills are a must, as well as a demonstrated ability to teach others.

Job Duties:

• Oversees the daily operation of the service and sanitation components of student dining.
• Ensures that position and break assignments are completed for shifts.
• Ensures proper staffing levels are met and calling in replacements as needed.
• Completes temperature logs and quality assurance reports.
• Ensures that all signage and menu cards are correct and food appropriately labeled.
• Conducts service and sanitation huddles.
• Provides managerial coverage on the floor during meal periods.
• Ensures that standard operating procedures, HACCP rules and Maine Food Code 2014 standards are being followed in Commons.
• Maintains the highest levels of customer service practices at all times.
• Assists in implementing training modules and departmental procedures.
• Ensures that sound environmental practices, composting, recycling, waste reduction are maintained.
• Promotes and values diversity and practices two-way communication.
• Conducts weekly supervisor/manager and MOD meetings and monthly Dining, Conferences and Campus Events town meetings.
• Ensures that a high level of awareness of safety is maintained. Reports all injuries within 24 hours.
• Acts as the first management level in dealing with conflicts that arise.
• Assists in other areas of the operation as needed.

Minimum Qualifications:

Education

• High School diploma required.
• Associate’s or Bachelor’s degree in a related field desired.
• Serve Safe certification.
• A valid Maine driver’s license desired.

Experience

• Minimum of six years’ food service experience.
• Previous experience in a collegiate food service environment desired.
• Previous supervisory experience desired.

Skills and Knowledge

• Commitment to customer service.
• Demonstrated ability to teach others.
• Exemplary organizational and time management skills are a must.
• Ability to multi-task.
• Understands and thrives in a high-volume food service environment.
• Ability to relate well to individuals with varying backgrounds, education and skills.
• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.

Benefits:

Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.

Equal Employment Opportunity Statement:

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.

Inquiries concerning the college’s policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.

About Bates:

Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.

Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.

Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.

Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.

The college is proud of deep roots in the Lewiston/Auburn community, Maine’s second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.

Advertised: Nov 04 2025 Eastern Standard Time
Applications close: