"Residential College Service Assistant II, Ezra Stiles College"

Overview

The Ezra Stiles Service Assistant provides a high-level customer service to all residents and guests of the Ezra Stiles Head of College Residence and Guest Suites. The Service Assistant ensures smooth and efficient daily operations of the House, including but not limited to: independent event planning and management, inventory tracking and management, high-level food preparation and presentation, financial expense reporting, and light general housekeeping. The responsibilities require a systematic approach to special event planning and execution and combines detail-oriented and timely responses to the needs of the Head of College and his/her family. This position requires a focus on delivering high level customer service to all residents and guests. The Service Assistant will plan, organize, cater and oversee events for up to 200 guests with limited supervision. The Service Assistant is expected to independently plan and make decisions on all facets of the events and catering experience, with minimal input from the Head of College and Assistant Director of Operations. This includes, but is not limited to, layout, labor, execution, timeline, menu items and quantities, cooking technique, and food and beverage procurement. The Service Assistant will also be required to coordinate all ongoing maintenance performed on the house such as: opening doors, fielding calls, scheduling, and providing general support to all maintenance and repair men and women.

The Service Assistant will report to the Head of College, and work closely with the Associate Head of College and Assistant Director of Operations of the residential college. Weekend and evening hours are required as needed, in consultation with the Head of College and Assistant Director of Operations. A flexible work schedule is possible, timed around events happening in a given week.

This is a part time, 20 hours/week, 10 month seasonal role.

Required Skills and Abilities

Required Skill/Ability 1: Demonstrated ability planning and organizing meals and events. Exceptional organizational skills. Strong attention to detail. Ability to prioritize among multiple tasks to completion. Strong verbal communication skills.

Required Skill/Ability 2: Intermediate computer skills with ability to learn new systems (Yale Messaging, WorkDay). Basic proficiency with Microsoft Word and Excel. Proven ability to create and track expense reports. Ability to use machines that require little training to operate. A valid driver's license and reliable access to a vehicle.

Required Skill/Ability 3: Ability to be self-directed, proactive and flexible in an ever-changing environment.

Required Skill/Ability 4: Demonstrated solid and reliable attendance record. Ability to follow direction and take initiative. Understands short notes, basic written instructions, and forms. Ability to independently refer callers and visitors to the appropriate individual.

Required Skill/Ability 5: Ability to engage with all individuals.

Preferred Skills and Abilities

Catering and event planning/management experience.

Principal Responsibilities

1. Plan meals and events with or without input from Head of College. Prepare and cook food for teas and receptions and for special dinners. Coordinate with and order from caterers for some events.
2. Set up for, break down and clean up after functions. Provide floor plans for large functions. Train and oversee activities of student aides and other wait staff. Assume responsibility for the smooth running of Head of College's house events.
3. Maintain inventory of food, beverage (including alcohol) and all household products. Select food and beverage for functions after consulting with Head of College. Shop for and purchase food, beverage and household supplies. Place orders with suppliers. Shop for and purchase supplies online when necessary. Provide accurate accounting of purchases. Process payment requests in a timely manner.
4. Clean and maintain assigned public and private areas in a multi-floor residence, requiring the use of stairs. Vacuum and dust floors. Polish furniture, ornamental hardware and silverware and do household laundry. Wash dishes and cooking utensils.
5. Establish work schedule for routine cleaning and ensure that the schedule is accomplished in a timely and effective manner. Coordinate and supervise the annual cleaning of the Head of College's house, carpets, draperies, etc.
6. Answer the Head of College's house telephone and take messages. Greet and screen visitors.
7. Provide general care for the Head of College's pets, which includes feeding, walking, cleaning up and transporting to/from veterinarian appointments.
8. Maintain a calendar of events, as well as all necessary paperwork required by Yale. May receive and disburse cash. May issue and obtain receipts.
9. May oversee the activities of children in the absence of their parents.
10. Changes linens, makes beds for the guest suite.
11. Use own transportation to shop for various events.
12. Performs additional functions incidental to service activities.

Required Education and Experience

Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's Degree; or an equivalent combination of experience and education.

Job Posting Date

10/20/2025

Job Category

Administrative Support

Location

302 York Street, New Haven, Connecticut