"Resource Sharing And Fulfillment Lead"

POSITION SUMMARY:

Date application must be received for priority consideration by: December 15, 2025
Anticipated Appointment Begin Date: January 5, 2026
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Library Technician 3
Division/Department: Academic Affairs/University Library and Undergraduate Studies
Compensation Range (commensurate with experience): Salary Range 19, Step 1-3 or $20.98 - $22.83 per hour, or $3,636 - $3,958 per month 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration/Temporary: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: No
Work Location Type: On-campus
Work Hours: M-F (9:00a - 5:30p) Hours are subject to change with notice.
Worker Status: Must be able to legally work in the United States without visa sponsorship

SPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled 'Resume.' Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
• For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
• To view SOU's very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
• Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.

POSITION DESCRIPTION:

Reporting to the Access Services and Assessment Librarian, the Resource Sharing & Fulfillment Systems Lead manages Resource Sharing and Fulfillment Systems workflows, some system configuration to share resources regionally and globally, for increased access to knowledge and information. The RSF Systems Lead monitors and implements software system configurations, upgrades, and new releases of ExLibris, and other relevant software in cooperation with the Access Services Librarian and other library staff and faculty as appropriate.

The RS&F Lead performs work with both a high degree of independence and in collaboration with other library faculty and staff, using a high degree of specialized technical knowledge, complex problem-solving skills, advanced communication and public service skills, and comprehensive library policy and operations expertise. The Resource Sharing and Fulfillment Systems Lead position is one of three full-time classified staff in the Access Services work area that report directly to the Access Services Librarian.

The RS&F Lead provides backup to other Access Services staff in tasks such as opening and closing the library, staffing the circulation desk, and processing course reserves.

Minimum Requirements

• Bachelors degree plus two years of current (within 5 years) experience in a Library; OR,
• 4 years of current library experience;
• AND, advanced proficiency in multiple library specific computer applications, e.g., integrated library systems, database applications, institutional repository; content management systems.
• Some positions may also require in-depth knowledge of specialty area(s), e.g., original cataloging, complex copy cataloging, serials management, ILL management, government documents, image resources, music.

Preferred Requirements

• Experience working with Resource Sharing software and hardware, including Interlibrary Loan Management Systems, scanners and scanning software interfaces, and courier shipping interfaces.
• Experience working in an academic library, especially in Resource Sharing and/or Public Service positions.
• Experience creating on-the-fly bibliographic records and creating updating, and troubleshooting common issues with item records in an Integrated Library System, preferably Ex Libris Alma.
• Awareness of best practices, codes of conduct, emerging trends, copyright workflows, privacy obligations, and other policy issues related to interlibrary loan and resource sharing.
• Demonstrated ability to think analytically and to explain technical concepts and functions to non-technical staff, student workers, and library users in a friendly and inclusive way.
• Strong oral and written communication and organization skills, with an eye towards innovation and collaboration in response to emerging technologies and user needs.
• Demonstrated commitment to equity, diversity, and inclusion.

Essential Functions

Duties - The following examples are typical work activities that are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(50%) Resource Sharing & Document Delivery Coordination:

• Manage Resource Sharing & Fulfilment processes for SOU students, faculty, and staff, and courtesy patrons from other programs and organizations with reciprocal borrowing/lending privileges, such as Orbis Cascade Alliance, Southern Oregon Higher Education Consortium, Oregon Shakespeare Festival, etc.
• Serve as primary email contact for ill@sou.edu departmental email
• Create and maintain documentation on Resource Sharing and Fulfillment workflows for Access Services staff and student workers.
• Oversee electronic delivery, physical processing, and shipping of print and media resource sharing items.
• Apply knowledge of copyright laws and guidelines in relation to Resource Sharing and Fulfillment.
• Serve as SOU Resource Sharing and Fulfillment Representative & Summit Contact for the Orbis Cascade Alliance.
• Serve as primary contact and liaison for the Orbis Cascade Alliance and Jackson County Library courier services.
• Research and recommend resource sharing best practices by engaging in professional literature, webinars, conferences, meetings, and committees.
• Collaborate with Access Services and other Access Services staff, and other libraries to conduct the Orbis Cascade Alliance Annual Account Reconciliation (AAR) process for lost and damaged Summit materials.
• Communicate with other Access Services staff and other libraries regarding replacement charges for lost and damaged interlibrary loan and Summit materials.
• Communicate with Access Services staff and faculty to verify and troubleshoot patron eligibility for interlibrary loan borrowing privileges.
• Compile, analyze, and report resource sharing statistics, quarterly.

(20%) Library Systems Support:

• Provide technical and analytical expertise to make necessary changes to the automated Integrated Library System (Ex Libris Alma) to support ILL, Summit, and course reserves workflows.
• Manage and update library hours, loan rules, fulfillment units, item policies, terms of use, letters, and other aspects of Alma Fulfillment Configuration in cooperation with the Access Services Librarian.
• Create and monitor Salesforce cases with Ex Libris concerning questions and problems that arise with Alma Configuration.
• Monitor the transfer of SOU student, faculty, and staff records from the University into the ILS and collaborate with Access Services staff to troubleshoot patron upload issues.
• Collaborate with Web and Discovery Librarian to support patron-facing discovery service of the automated Integrated Library System (Ex Libris Primo)
• Create and share Analytics reports, widgets and dashboards.
• Monitor Ex Libris and Orbis Cascade Alliance communication regarding new releases, upgrades, and enhancements & keep Hannon Library staff and student workers informed of important changes in Alma production.
• Customize inter-library routing rules, queues, and other patron facing content as needed in communication with other Access Services staff.

(20%) Access Services Support:

• Create, delete, and troubleshoot Courses, Reading Lists, and brief item records in Alma to ensure accurate inventory of items in Course Reserves collection.
• Serve Card Custodian &/or Authorized User for TextShare P-Card to support on-demand purchasing of Course Reserves textbooks.
• Support Access Services staff and faculty in the management and development of the Course Reserves Collection.
• Receive and assist with the resolution of patron inquiries, complaints, and feedback when other staff is unavailable.
• Provide backup coverage for opening, closing, and extended hours shifts.
• Interpret and explain department, library, and campus procedures and service policies.
• Create and update patron records if other staff is unavailable.
• Support Circulation Desk Specialist in updating staff and student procedures training and procedures documentation relevant to the circulation desk.
• Contribute to a safe, welcoming, and productive environment for library users and employees.

(10%) Service and Collaboration:

• Engage in collaboration on special projects with other work areas in the library.
• Participate in library, campus or consortial committees, teams and working groups.
• Engage in strategic planning initiatives & goals, in accordance with the University's Mission, Vision and Values.

Skills, Knowledge, and Abilities

• Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
• Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters
• Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
• Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Willingness to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
• Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
• Demonstrated ability to provide training and direction to student assistants.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
• Knowledge of library functions and organization.
• Knowledge of the Library of Congress classification system.
• Demonstrated computer literacy, file management skills, word processing and spreadsheet experience; database skills, web navigation skills, and email management skills.
• Demonstrated proficiency with general office equipment including scanners, copiers, multi-line telephones, and cash registers.
• Self-starter with demonstrated ability to learn quickly, and constructively engage in a fast-paced, rapidly-changing environment.

Physical Demand

• Normal office activities, such as sitting at a computer, answering a phone, move/transport up to 25 lbs, and interacting with students, faculty, and the public.
• Regular movement throughout a three-story building.

Special Conditions

• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
• Must be able to successfully pass a pre-employment background check.
• This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.