"Scholarship Specialist"

Scholarship Specialist

Company:

North Carolina State University

Job Location:

Category:

Financial Aid

Type:

Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 322502 - Scholarships & Financial Aid

Location: Raleigh, NC

Essential Job Duties:
Join a collaborative team dedicated to student success. You will serve as the primary administrator for a varied range of scholarship programs, managing the details that turn scholarship opportunities into a direct pathway to student education. This position offers the perfect blend of independent program management and team-based support, allowing you to contribute to our collective goals while mastering the intricacies of scholarship operations. We are looking for a self-directed specialist to manage scholarship operations for a cohort of several thousand students. You will balance high-volume processing (selection, awards, EFTs/checks, and document management) with high-level analysis of financial aid eligibility. This is a role for an efficient multi-tasker who can work independently to ensure thousands of students receive their funding without delay.

Responsibilities in the role include:

• Oversee daily financial operations, including the precise processing of EFTs and scholarship checks to ensure timely disbursement.
• Manage the full life cycle of specialized scholarship programs (including NCSEAA), handling everything from selection criteria and certification to account balancing and refund management.
• Serve as a steward of fund integrity by auditing scholarship accounts to ensure strict compliance and accurate fund balances.
• Manage the end-to-end administrative processing and digitization of scholarship documents.
• Analyze and adjust student budgets by initiating Cost of Attendance increases, ensuring financial aid packages align with policies and regulations.

Other Work/Responsibilities:

• Working Conditions: Fast paced, highly automated environment.
• Very busy 3/4 of the year. High stress environment.
• Use of multiple office systems to complete daily responsibilities.
• May be asked to assist on special projects, as assigned.

Minimum Experience/Education:
High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:
Good computer/keyboard skills.
Prior experience in data entry and processing of high volumes of paperwork.
Prior student service experience.
Must have the ability to answer multi-line phone with high volume calls while maintaining excellent customer service.

Preferred Qualifications:

• Prior experience working directly with students or in a university setting.
• Exceptional Communication and Service Skills, demonstrated ability to deliver exceptional customer service across multi- channel platforms, including written correspondence, telephone support, and in-person interactions.
• Top-Tier Data Skills: Demonstrated ability to perform data entry with precision.
• Financial Insight: Prior Financial Aid experience preferred.
• Imaging Experience: Technical experience with scanning, indexing, and managing records within an electronic document system preferred.

Required license or certification:

N/A

Position Number: 00044739

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