"Senior Building Administrator, Residential and Hospitality Services"

Senior Building Administrator, Residential and Hospitality Services

Job Description Summary

The Building Administrator is a full-time, live-in position responsible for the daily operation and management of two or more residential buildings overseen by Housing Services. This position ensures that all building systems, facilities, and services operate effectively and efficiently to support the residential community experience.

The Building Administrator oversees a 24/7 operation, including weekends and all University-recognized holidays, and plays a critical role in ensuring the safety, comfort, and satisfaction of on-campus residents. During the summer months, additional responsibilities may include managing service delivery operations related to conference housing.

This position is designated as "essential personnel", requiring the incumbent to report to work when normal campus operations are suspended or during emergencies impacting on-campus residents. The Building Administrator lives in an assigned on-campus apartment provided by the department to ensure accessibility and responsiveness while serving in an on-call capacity.

Key Responsibilities

• Oversee the daily operations of two or more residential buildings managed by Housing Services, ensuring a safe, clean, and functional living environment.
• Monitor and coordinate maintenance, custodial, and facilities operations to ensure timely resolution of building and infrastructure issues.
• Serve as the primary point of contact for residents, staff, and service partners to address facility concerns, service requests, and emergencies.
• Support Housing Services' customer service, administrative, and operational goals through effective communication and problem-solving.
• Collaborate with Facilities & Real Estate Services (FRES), contractors, and vendors on maintenance projects, inspections, and repairs.
• Participate in on-call rotation to respond to after-hours emergencies and urgent maintenance needs.
• Assist with summer conference housing operations and related service delivery management.
• Maintain accurate records, prepare reports, and ensure compliance with University and departmental policies.
• Foster strong relationships with residents, campus partners, and colleagues to promote a welcoming, supportive residential environment.

Qualifications

• Bachelor's degree and 3-5 years of experience in facilities, housing operations, or related services, or an equivalent combination of education and experience required.
• Experience in facilities management or residential operations in a university or large residential complex is preferred.
• Knowledge of building systems, infrastructure, and maintenance operations is required.
• Strong oral and written communication, organizational, and project management skills.
• Proficiency with Microsoft Office, databases, and web-based applications.
• Demonstrated supervisory experience preferred.
• Ability to manage multiple priorities in a fast-paced environment and respond effectively to emergencies.
• Must be able to work evenings, weekends, and holidays as required by operational needs.
• Must live on campus in the University-provided apartment and serve in an on-call capacity.

Job Location: Philadelphia, Pennsylvania

Department / School: Residential and Hospitality Services

Pay Range: $64,500.00 - $67,000.00 Annual Rate

About Residential & Hospitality Services

Residential & Hospitality Services (RHS) is one of 17 departments reporting to the Division of Business Services (BSD). Consistent with the mission of BSD, RHS's underlying philosophy is to provide clients with high-quality services in a fiscally responsible manner. RHS is a dedicated, innovative, and student-centered team that oversees on-campus living and dining, as well as conferences, programs, and events hosted at Penn.

Residential Services administers housing-related services for Penn's 12 College Houses and Sansom Place, spanning the University's 262-acre campus. The team works closely with campus partners to deliver services that support both the living and learning experience of Penn students, residents, and guests.

For more information about Residential & Hospitality Services, visit: https://residential-services.business-services.upenn.edu/

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.