"Senior Clerk/Communications Center Dispatcher"

Job Details

Senior Clerk/Communications Center Dispatcher
Rancho Santiago Community College District

Salary Range: Grade 8: $58,193.74 - $74,387.29

Job Type: Full Time

Job Number: CL25-01359

Location: Santa Ana, CA

Division: DO Business Services

Closing: 2/24/2026 5:00 PM Pacific

POSITION DETAILS

About Rancho Santiago Community College District

Rancho Santiago Community College District (RSCCD) is one of the most established districts in the state and has been in operation for nearly 50 years. Located in the heart of Orange County, it is one of the largest of California's 72 community college districts, based on the number of credit and non-credit students. RSCCD encompasses 25 percent of Orange County's total area and serves a population of more than 700,000 residents in the communities of Anaheim Hills, Orange, Santa Ana, Villa Park, and portions of Anaheim, Costa Mesa, Irvine, Fountain Valley, Garden Grove, Tustin, and Yorba Linda. The district includes Santiago Canyon College and Santa Ana College, as well as the Centennial and Orange Continuing Education Centers, the Digital Media Center, the Joint Powers Fire Training Center, the Orange County Sheriff's Regional Training Academy, the College and Workforce Preparation Center, and the District Operations Center. RSCCD's three (3) auxiliary Foundations are actively involved in supporting both community and campus programs.

RSCCD's student population is a direct reflection of the diverse communities in the surrounding neighborhoods. As a whole, the district has the honor of serving approximately 55,537 students: 51% Hispanic/Latinx, 20% White, 9% Asian & Filipino, and 2% are African American. RSCCD is a proud Hispanic Serving Institution (HSI) and serves predominately historically underrepresented students. There is a commitment to foster student centered values among our employees to provide equitable student learning, academic excellence, and workforce development. By delivering high-quality educational programs and student support services, the district ensures that students have the appropriate resources to achieve their goals.

At RSCCD, our mission is to integrate diversity, equity, inclusion, accessibility, and justice into all aspects of student academics and employee relations. Thus, creating transformational experiences that prepares students and employees to engage in the world with a renewed sense-of-self. Through this commitment, Rancho Santiago Community College District strives to cultivate a learning environment that prioritizes respect, to ensure that RSCCD stakeholders feel valued and supported throughout their academic and professional careers.

About the Position

The ideal candidate will demonstrate cultural competency in serving diverse community college populations, including faculty, management, and students from varied ethnic, racial, cultural, and socioeconomic backgrounds. This includes those with differing abilities, AB 540 students, DACA recipients, Foreign Residents, VACA participants, and Continuing Education students. They will support RSCCD's mission to promote self-awareness, knowledge, and communication skills, enabling all members of the college community to participate creatively and confidently in an ever-changing world.

Candidates will contribute to an inclusive and collaborative workplace culture that supports the diverse needs of faculty, management, staff, and students. They will effectively provide services and support to individuals with differing academic preparation levels and unique learning or workplace needs, ensuring equitable access and opportunities for success. Candidates should demonstrate cultural competency, sensitivity, equity-mindedness, and a commitment to anti-racism in all interactions and contributions. Through their role, they will empower students to achieve their educational and career goals while promoting a positive and inclusive environment where faculty and management can thrive, fostering creativity, confidence, and lifelong learning throughout the college community.

Class Summary

Under direction performs a wide variety of complex clerical and communications work requiring special knowledge and abilities. Requires frequent and responsible public contacts. Coordinates two-way radio dispatcher functions in communications center. Assists in resolution of emergencies (medical, personal, natural disasters), working with a high degree of independent judgment. Accomplishes compilation of monthly crime statistics, with accompanying monthly/annual reports to the director. Dispatches and receives radio message in coordinated order. Performs other related duties as assigned.

Representative Duties

Plans, schedules, and performs a wide variety of complex clerical work related to District Safety mission and goals; prepares letters, memoranda, reports, bulletins, handbooks, questionnaires, purchase requisitions, rough drafts of confidential reports and other related materials; maintains and compiles daily/monthly/annual crime statistics for the district; provides analysis and recommendations based upon monthly crime data for the director's review and approval; monitors police scanner to disseminate pertinent information to field District Safety Officers; coordinates district emergency call-in (911) program, gathering critical information and relaying to police and paramedics; dispatches animal control officers for pick-ups; liaison responsibilities with the communications center at local Police Departments; maintains officer availability and status for the district; runs records checks on property, vehicles, and personnel through city computer systems; responsible for coordinating district's parking citation program, logging, counting, proofing, assembling, and forwarding citations to the final processing agency; sends and receives fax messages from agencies; maintains daily log of all activities connected with the District Safety Department, i.e., accidents, crimes, injuries; performs miscellaneous typing and filing; coordinates district's lost and found program, logging in all items and contacting appropriate parties for retrieval of lost items; trains other safety staff in two-way radio and computer operations; relieves Senior Clerk during vacations, preparing and organizing staff schedules, finding replacements for staff vacancies, preparing purchase requisitions.

Organizational Relationships

This class reports to the Director of District Safety and Senior Officers of the watch. Workload may be shared by the part-time Senior Clerk assigned to the department.

QUALIFICATIONS

Training and Experience

High School diploma or equivalent and at least three years of keyboarding, office technology training and/or clerical work experience.

Knowledge and Abilities

Knowledge of: district policies and procedures; college emergency procedures manual, two-way radio system and radio codes; locations of local law enforcement agencies and their relationship to the criminal justice systems.

Ability to: assemble and analyze district crime data; comprehend and speak English; forward messages to law enforcement and emergency personnel concisely and succinctly; react with sound judgment under stress of multiple assignments; accurately process parking citations in a timely manner; determine and apply procedures for handling unique and emergency situation; operate coin counting machinery; deal with the public; resolve discrepancies and disputes through conflict mediation and control; utilize good interpersonal relations skills; exercise good judgment and memory for details; maintain complex clerical records and prepare comprehensive reports; interpret rules and regulations, policies and procedures; operate office equipment including personal computer and word processing software; interpret district alarm system, burglar alarms, fire alarms, intrusion alarms, simplex system, emergency telephone call boxes, perform first aid and CPR.

Required Licenses and Certifications: Within 90 days of employment in this class, satisfactory completion of a 16 hour specialty course in two-way radio dispatching and receiving; within 90 days of employment current and continuous certifications in first aid and CPR.

Additional Qualifications
Candidate must demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, and ethnic backgrounds of community college students, staff, and the community.

APPLICATION PROCESS

To ensure full consideration, all applicants must submit a complete Rancho Santiago Community College District online application that includes the items listed below by the position's closing date. Recruitment will review all applications for completeness, and only complete application packets will be forwarded to the screening committee for further review.

A Complete Application Packet Must Include the Following:

1. RSCCD Online Application
2. Resume - details all relevant education, training, and other work experience
3. Academic Transcripts (Unofficial copies of undergraduate, graduate, and post-graduate transcripts).

Foreign Degrees

Transcripts from countries other than the United States must be evaluated by an agency that is approved by or a member of the National Association of Credentials Evaluation Service (NACES) or the Association of International Credential Evaluators, Inc. (AICE), or Commission on Teacher Credentialing (CTC).