"Senior Director, Learning & Innovation"

Senior Director, Learning & Innovation

Company: University of Maryland Global Campus

Job Location: Adelphi, 20783

Category: Instructional Technology and Design

Type: Full-Time

Summary: The Senior Director, Learning & Innovation is a strategic leadership role responsible for driving educational technology excellence and innovation within online course learning experiences. This position oversees the development, implementation, and continuous improvement of learning solutions, while aligning those solutions with organizational goals and industry best practices. The Senior Director, Learning & Innovation leads a team, administering and overseeing digital education platforms and educational technology tools that achieve customer objectives, as well as ensuring that customers are capitalizing on all new features and benefits of learning systems and third-party applications.

Duties and Responsibilities:

• Lead the learning technology team to ensure that university customers fully leverage learning system and technology platform applications - with a relentless focus on continual improvement, enhancement, innovation and overall end user experience.
• Oversee all learning technology initiatives from inception to deployment, developing the scope, resources, KPIs, milestones and tracking required to ensure seamless execution.
• Serve as the key point of contact for the university's content management and learning management systems, understanding system functionality and configurations.
• Work closely with key vendors and Technical Account Manager(s) for critical systems.
• Remain current on all new releases of learning platforms and technology to ensure universities are benefitting from new features and enhancements.
• Make recommendations on products and enhancements that benefit the overall learning experience.
• Research emerging technologies and their application to digital teaching and learning.
• Responsible for monitoring support and enhancement requests related to learning technologies, ensuring that the appropriate workflows are in place to efficiently prioritize and process updates.
• Remain agile and focused on optimizing business processes and learning technology operations to improve digital teaching and learning delivery.
• Possess a level of technology expertise of core learning technologies, and adopts industry best practices in learning technology deployment.
• Assumes accountability for success of learning technology design and implementation in accord with agreed scope of work.
• Serves as a resource in troubleshooting and problem-solving university customer system issues, providing regular reports and updates as needed.
• Establishes regular reporting and metrics to monitor team progress to goals and identify gaps.

Skills:

• Strong communication, team, interpersonal and organizational skills, and a commitment to proactive customer service.
• Proven ability to continually adapt and learn new procedures and software programs.
• Experience managing teams.
• Superior verbal and written communication skills that generate interest and engage audiences.
• Strong attention to detail with strong analytical skills, as well as the ability to gather and analyze information to design and test solutions.
• Ability to work on multiple projects simultaneously.
• Passion for new technologies and education.

Education & Experience Requirements:

Experience:

• 7 + years of experience working in learning technology, ideally in a large progressive online university, professional education or ed tech environment.
• Comprehensive knowledge of learning technology products and platforms that support degree programs as well as non-degree and certificate programs.
• Proficient in Desire 2 Learn, Adobe Experience Manager, Articulate 360 and other learning experience tools; experience in managing interactive e-learning is a plus.
• Experience solving business problems (preferably related to course content management/development) in a higher education setting.
• Experience managing large systems-based projects and technically administering cloud-based content management and delivery products.
• Experience administering a Content Management System or Learning Management System (running reports, configuring settings, testing, etc.).

Preferred Experience Requirements:

Education:

• Bachelor's Degree.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range: $156,000.00 - $166,400.00