Service Desk Representative I

Job Details

Job Title: Service Desk Representative I

Location: UNG-Dahlonega, GA

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 299559

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Job Summary

The University of North Georgia is accepting applications for a Service Desk Representative I. The Service Desk Representative works closely with all areas of UNG IT in providing fast, friendly, dependable and customer-oriented services to support users of technology in every aspect of university life at UNG.

Responsibilities

• Manage large amounts of inbound and outbound calls, walk-in support, or email correspondence in a timely manner.
• Follow established troubleshooting methodologies and procedures.
• Identify training opportunities and assist with knowledge base documentation.
• Pursue professional development in IT.

Knowledge, Skills, & Abilities

• Knowledge of ITIL standards for service delivery, service management, and support.
• Knowledge of Windows and Macintosh operating systems.
• Strong verbal communication and active listening skills.

Required Qualifications

• Associates Degree required.
• Ability to lift 50 lbs.
• One year of previous customer service and one year of general IT experience.

Preferred Qualifications

• ITIL or A+ certificate preferred.