"SEVIS Records Coordinator & Student Engagement Advisor"

Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Student Services Professional II

About the Position

Please Note: Review of applications will begin on January 5, 2026.

The SEVIS Records Coordinator and Student Engagement Advisor supports the International Programs office by serving as a Designated School Official (DSO) and providing guidance to newly admitted and continuing F-1 students. This position is responsible for communicating with students, collecting and reviewing required documentation, and overseeing the issuance of the Certificate of Eligibility (Form I-20) and completion of initial SEVIS registration.

This role interprets and applies F-1 immigration and enrollment regulations to advise students on maintaining status, navigating complex situations (such as visa delays, SEVIS transfers, or change of status applications), and planning for timely enrollment. The position exercises discretion in tailoring guidance within established institutional procedures and collaborates closely with other F-1 advisors to ensure consistency and compliance.

This position also organizes, coordinates, and facilitates international student events, workshops, and engagement activities that promote student adjustment, community-building, and success. This includes developing and presenting educational sessions on F-1 rules, academic life, and cultural transition, and incorporating best practices in student development and intercultural learning.

This position works closely with International Admissions, the Global Academy, and other campus departments to support a smooth transition for international students and address the diverse needs of the international student population. This role also supports the Principal Designated School Official (PDSO) in meeting SEVIS reporting and compliance requirements.

Responsibilities

Communication Management with F-1 Students

• Serve as a Designated School Official (DSO) providing proactive guidance and support to new F-1 students from admission through initial enrollment.
• Interpret and communicate immigration and enrollment regulations to help students understand their specific circumstances (e.g., visa issues, SEVIS transfers, Change of Status applications).
• Provide tailored advising within established institutional policies and procedures, recognizing when to elevate complex or unique cases.
• Coordinate with other F-1 advisors to ensure consistent and compliant communication across the International Programs team.
• Develop and deliver information sessions and communications that help students plan for timely enrollment, maintain status, and successfully transition to campus life.
• Maintain accurate student and program data in systems such as Salesforce and PeopleSoft to support I-20 issuance and regulatory compliance.

Student Activity Engagement

• Plan, coordinate, and facilitate international student events and activities, including orientation, International Education Week, and workshops designed to support student adjustment, engagement, and success.
• Provide guidance and advising to international students on F-1 regulations, cultural adjustment, and academic life as part of event planning and delivery.
• Develop and present educational sessions, or coordinate presenters, on topics related to F-1 compliance, academic success, and cultural transition.
• Design and update workshop and event content to align with best practices in international student engagement, student development, and intercultural learning.
• Encourage and mentor international students to participate in campus activities and leadership opportunities, fostering a sense of belonging and community.
• Collect and analyze data on student participation and feedback to inform program improvement.
• Serve as the primary contact for the Global Excellence Scholarship for international students, collaborating with university staff and the Director to support award recipients.
• Maintain awareness of current trends, regulations, and resources relevant to international student programming and engagement.

SEVIS Processing, Reporting, and Compliance

• Run daily processes in current software to gather SEVIS-reportable changes.
• Maintain accurate and timely updates of information in SEVIS.
• Organize data processing and workflow for semester registration of students in SEVIS.
• Update and manage new international student files for no shows/deferrals.
• Work closely with DSO’s to update SEVIS requires.
• Update F-1 student information in SEVIS, SIS, and other related software.
• Maintain accurate information on website related to area.

Enrollment Reporting

• Prepare regular/timely reports to track new international student trends in different admissions related categories.
• Track enrollment data and analyze to ensure accuracy in SEVIS reporting of students enrolled.
• Utilize current software to create, update, and maintain enrollment reports. Make recommendations on new reports.

Minimum Qualifications

Experience

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job‑related field may be substituted for one year of professional experience.

Education

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

Knowledge

• Federal immigration regulations governing F-1 international students (SEVIS, Department of Homeland Security, and Department of State requirements).
• Principles and practices of student development, cross-cultural communication, and international student support.
• University administrative processes related to admissions, enrollment, and student engagement.
• Event planning, program development, and assessment methods in a higher education setting.
• Database systems such as SEVIS, PeopleSoft, and Salesforce, or similar student information systems.

Skills and Abilities

• Interpret and apply complex federal immigration regulations and university policies accurately and appropriately.
• Advise and support international students on maintaining visa status, academic adjustment, and cultural transition.
• Exercise sound judgment, discretion, and sensitivity in handling confidential information and student cases.
• Plan, coordinate, and evaluate programs, workshops, and events that promote student engagement and success.
• Communicate effectively both orally and in writing with diverse audiences, including students, faculty, and administrators.
• Analyze data, prepare reports, and identify trends related to international student enrollment and engagement.
• Work independently with minimal supervision while contributing to a collaborative team environment.
• Maintain up-to-date knowledge of immigration regulations, compliance procedures, and best practices in international education.

Preferred Qualifications

• Experience serving as a Designated School Official (DSO) and direct experience using the SEVIS system.
• Professional experience working with F-1 visa holders or in an international programs office within higher education.
• Demonstrated ability to design and deliver student programming focused on intercultural engagement, retention, or transition support.
• Experience using CRM systems (e.g., Salesforce) and student data systems (e.g., PeopleSoft).
• Knowledge of second-language acquisition, intercultural communication, or global education practices.