"Simulation Operations Manager (Academic Affairs)"

Job Description

The Johns Hopkins School of Nursing, Center for Simulation & Immersive Learning is seeking a Simulation Operations Manager who will report to the Associate Director of the Simulation Education and the Associate Dean for Simulation & Immersive Learning and assumes broad responsibility for the day-to-day management of Simulation Center operations.

Specific Duties & Responsibilities

Supervisory

• Supervises operations staff, including interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed.
• Performs needs assessment and recommends professional development activities.
• Coordinates employees’ time off and daily coverage.
• Works with the Simulation Operation Specialist II to oversee assistants, student workers, and interns.
• Ensures simulation projects are adequately staffed.

Operations

• Oversees operations of simulation-based activities including technology-enhanced simulation education such as extended reality (XR).
• Supports simulation event scheduling by verifying resource availability and managing conflicts.

Simulation Activity & Scheduling

• Oversees simulation space utilization and scheduling.

Environment & Readiness

• Ensures simulation and XR lab spaces are safe, clean, and well-organized.
• Oversees preparation and upkeep of simulation environments.
• Provides timely response to urgent work requests.

Equipment & Technology Management

• Monitors program needs and justifies purchases.
• Manages vendor relationships and warranty compliance.
• Oversees maintenance, troubleshooting, and repair of simulation equipment.
• Conducts preventive maintenance and lifecycle management.
• Oversees equipment ordering, training, and record keeping.
• Maintains comprehensive simulation inventory.
• Develops and enforces standard operating procedures for equipment.
• Coordinates procurement requests and provides budget recommendations.
• Interfaces with JHSON IT department for simulation technologies.

Staff & Faculty Support

• Provides educational and technical support to faculty, staff, and learners.
• Serves as a simulation technician as needed.
• Provides guidance on best practices in healthcare simulation.

Quality, Policy & Accreditation

• Develops tools to monitor and report on quality and outcomes.
• Develops and enforces simulation policies and procedures.
• Prepares accreditation reports and supports compliance.

Program Oversight

• Works with leadership in strategic planning.
• Contributes to JHSON mission and ensures compliance with regulations.
• Develops procedures to optimize customer service and efficiency.
• Represents the Simulation Center at meetings.
• Supports grant-funded projects and Standardized Patient initiatives.
• Collaborates on simulation curriculum development.

Customer Service

• Assesses and implements processes for customer service.
• Acts as liaison to visitors.
• Represents the simulation program at events.

Minimum Qualifications

• High school diploma or equivalent.
• Five years progressive experience in simulation, including at least one year supervisory.
• CPR certification.
• Additional education may substitute for experience.

Preferred Qualifications

• Bachelor’s or master’s degree in a health-related field.
• Experience in higher education and healthcare simulation.
• Management experience in a simulation center.
• Experience supporting faculty.
• Membership in simulation organizations.
• Experience with technology-enhanced simulation.
• EMT, CNA or similar experience.
• CHSOS or CHSOS-A certification.

Classified Title, Salary, and Schedule

Classified Title: Simulation Operations Manager

Starting Salary Range: $64,600 - $113,300 Annually

Employee group: Full Time

Schedule: Monday - Friday 8:30 - 5:00

Location: School of Nursing, On-Site

Department: Academic Affairs