"Software Support Analyst- Specialist"

Hiring Department

Information Technology Services

Job Description

The individual employed in this role is responsible for managing information technology for both students and instructors involved in UMSL’s academic and professional skills programs. Key responsibilities include:

• Providing support for instructors and students, both in-person and in virtual learning environments, including remote synchronous learning (via video technology) and asynchronous learning in the Cloud.
• Troubleshooting and responding to immediate technical or customer service issues, which may involve visiting locations to provide real-time 1st and 2nd tier support for computer or audiovisual equipment.
• For synchronous professional skills programs, setting up and maintaining computing environments for student use, uploading student files to OneDrive, and creating links to class student data files through SharePoint. Additionally, providing desktop support as needed for in-person courses.
• Ensuring students have access to the learning management system and required course materials.
• Assisting with building, maintaining, and deploying computing environments with various software necessary for teaching and learning.
• Providing support for issuing digital badges and credentials.
• Maintaining academic and departmental subscriptions to software and Microsoft Azure cloud tools.
• Managing the internal team intranet (in SharePoint Online/Teams).

Shift

7a-4p M-F

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 2+ years work experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Excellent communication skills (written and verbal).
• Excellent organizational skills and the ability to handle multiple priorities.
• Excellent customer service skills, including working with students, faculty, and staff.
• Experience working with IT within an educational environment.
• Curiosity and willingness to adapt to changes and innovations in IT.
• Experience in Cloud, virtual desktops, or Software as a Service (SaaS).
• Experience with PowerShell, PowerAutomate, or similar, scripting for computer management activities.
• Experience with Microsoft InTune
• Experience with Sassafras Keyserver, TeamDynamix
• Experience with Apporto, Virtual desktops as a service (DaaS)
• Experience supporting and troubleshooting audiovisual systems
• Familiarity with systems analysis procedures and techniques

Anticipated Hiring Range

Salary Range: $52,915 - 68,161 Annual
Grade: GGS-9E
University Title: Software Support Analyst - Specialist
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.