About Worcester State University:

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students.

Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about.

Job Description:

OFFICIAL TITLE: Staff Assistant, Accessibility Success Navigator
SUPERVISION RECEIVED: Assistant Dean of Student Accessibility Services
SUPERVISION EXERCISED: N/A

General Statement of Duties: The Accessibility Success Navigator provides proactive, holistic case management to support student persistence, retention, and completion. The Navigator maintains a caseload of up to 150 students and meets with them monthly to address academic, financial, personal, and social barriers. In addition to general case management responsibilities, the Navigator will focus on accessibility, allowing the SU SUCCESS team to provide comprehensive, specialized support across the student body.

Key Responsibilities:

(E) Maintain a caseload of no more than 150 new and/or returning students, providing proactive monthly check-ins.
(E) Conduct holistic intake assessments and create individualized persistence plans.
(E) Monitor academic progress, credit accumulation, and GPA to ensure timely degree progression.
(E) Respond to Early Support flags and coordinate interventions.
(E) Connect students with academic supports such as tutoring, advising, and faculty office hours.
(E) Refer students to SU SUCCESS supports, including micro-grants, transportation assistance, and emergency aid.
(E) Document meetings, referrals, and interventions in the Early Support system.
(E) Collaborate with faculty, staff, and campus partners to reduce barriers to persistence.
(E) Contribute to institutional reporting on persistence, retention, and completion outcomes.
(E) Track student interactions across campus for reporting purposes.
(E) Support the university's strategic plan.
Other duties, as assigned.

Content Expertise Area:

Accessibility Success Navigator

Support students with temporary accommodations, including concussions or short-term injuries, by coordinating timely academic adjustments and connecting them to resources that sustain progress and persistence.
Guide students through the Accessibility Services intake process, assisting with documentation, accommodation requests, and transition into ongoing support.
Help students understand and use approved accommodations such as testing, note-taking, and adaptive technologies effectively across courses.
Coach students in self-advocacy and communication with faculty to ensure equitable access and confidence in managing accommodation needs.
Collaborate with Accessibility Services staff to coordinate support, share updates, and maintain compliance with ADA and Section 504 standards.

Requirements:

Required Qualifications:

Experience working with at-risk, first-generation, or Pell-eligible students; or experience working in student success, advising, or case management roles.
Strong interpersonal, organizational, and communication skills (phone, text, email, and in-person).
Ability to provide holistic support across academic, financial, and social domains.

Additional Information:

This is a full-time, grant-funded, benefited, exempt, professional APA position. The firm annual salary for this position is $65,000. Funding for this position is currently available until September 2027. The anticipated start date for this position is August 1, 2026.

Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment.

Worcester State University offers a competitive benefits package that includes:

a choice of 8 different pre-taxed, health insurance plan options
a choice of pension or 401(a), and supplemental plan retirement options
life insurance up to 8x the annual salary
long-term disability coverage
dental insurance
20 vacation days accrued per year
15 sick days accrued per year
5 personal days per year
paid holidays
tuition remission for self, spouse, and dependent children
and more...

We are an equal opportunity/Affirmative Action Employer. M/F/D/V. Members of traditionally underrepresented groups are strongly encouraged to apply.

Application Instructions:

Applicants must apply online and may do so by visiting www.worcester.edu/careers, and submitting a cover letter, resume, and the contact information of three professional references.

For assistance with uploading materials, log a ticket via the HelpDesk link, or contact us directly at 508-929-8053.

URL: www.worcester.edu

Staff Assistant, Accessibility Success Navigator (grant-funded)

Worcester State University

486 Chandler St, Worcester, MA 01602, USA