"Staff Associate for Vice President of Student Services and Enrollment Management"

Staff Associate for Vice President of Student Services and Enrollment Management

Location: Brockton, MA

Category: Professional

Posted On: Tue Jan 6 2026

Ensures a welcoming, informative, and responsive office that meets the needs of both internal and external constituents in a timely, professional, and compassionate manner. Provides administrative support to the Vice President of Student Services and Enrollment Management (VPSSEM). Utilizes discretion and confidentiality while performing assigned duties.

Responsibilities and Duties:

• Supports the VPSSEM; support includes but is not limited to managing calendars, assisting with travel arrangements and reimbursements; taking and distributing accurate minutes of meetings, updating student records, and managing purchase requisitions and work orders;
• Provides administrative support to the Executive Director of Enrollment Services (EDES) and the Director of Student Rights and Responsibilities (DSRR), as assigned;
• Manages VPSSEM and divisional email inboxes, phone lines, and mail;
• Serves as frontline/front-facing team member for VPSSEM, EDES, and DSRR; provides customer service to internal and external partners and refers students to appropriate college offices/resources;
• Assists with the coordination of special events, meetings, and trainings, including but not limited open houses, campus showcases, divisional meetings, and College Commencement; duties include facilitating planning meetings, serving as a primary point of contact for vendors, and preparing and submitting facilities/media reservations, food services requisitions, and vendor requisitions;
• Assists in the oversight and management of the SSEM divisional budget; regularly collects, analyzes, and reports divisional budget data;
• Assists with the student appeal and grievance processes, including providing students with information about those processes; providing status updates, upon request; screening submissions; developing and maintaining files, records, and databases; and creating and assigning cases in Maxient;
• Coordinates the faculty notification process for student absences, youth learners, and chosen name requests;
• Exercises discretion in handling confidential information; understands FERPA and ensures release forms are on file prior to sharing FERPA-protected information;
• Collects divisional data and prepares divisional reports, as requested;
• Attends professional development, college meetings, and division meetings, as appropriate;
• Serves on and provides administrative support to the college's Commencement Committee;
• Performs other duties as assigned.

Job Requirements:

• Bachelor's degree or higher;
• Five (5) or more full-time years' relevant experience;
• Demonstrated experience working with, tracking, and/or managing budgets;
• Demonstrated experience providing front-facing customer service;
• Demonstrated experience managing tasks and/or projects;
• Demonstrated strong communication skills;

Preferred Qualifications:

• Demonstrated experience managing multiple projects and/or tasks simultaneously;
• Demonstrated experience working with the technology platforms Microsoft Outlook, Banner, and/or Maxient;
• Demonstrated experience building collaborative relationships;
• Demonstrated experience working with diverse populations;

Additional Information:

Position Status: Non-Unit Professional, Full-Time State Funded with Benefits.

Hours: 37.5 per week In-Person Position: This role requires on-site work and does not offer telework opportunities.

Salary: $65,675.00 - $82,094.00 annually

Massasoit Community College offers exciting benefits such as:

• 75% Employer-Paid Health Insurance
• Flexible Spending Accounts
• Life Insurance
• Long Term Disability
• State Pension Retirement Plan
• Optional Retirement Savings Plans
• Tuition Credit (Employee, Spouse, & Dependents)
• Twelve (12) paid holidays
• And More!

For more information on Benefits/Policies click Non Unit Professionals

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Deadline to Apply: January 20, 2026