"Stewardship Officer"

Stewardship Officer

Company: Spelman College

Job Location:

Category: Development and Fundraising

Type: Full-Time

Position Summary

The Stewardship Officer reports to the Associate Director of Stewardship. This position will assist the Associate Director of Stewardship with the development and execution of a comprehensive stewardship program designed to ensure a seamless and effective donor relations/stewardship program, including but not limited to acknowledgment, engagement, and communications to steward, cultivate, and upgrade donors. The Stewardship Officer supports the Division of Institutional Advancement's internal systems, structures, and processes that enable the development team to meet and exceed the budget and operational goals and maintain the highest donor satisfaction and overall growth standards.

Essential Duties and Responsibilities

• Works closely with the Director of Advancement Communications & Stewardship, and the Associate Director of Stewardship to craft correspondence for major and capital gift donors, including acknowledgments and other stewardship communications to individuals, corporations, foundations and other organizations.
• Works closely with the Associate Director of Stewardship in implementation of the division's advancement stewardship plan, including department workflow, coordination, and prioritization of timelines; track deadlines for projects including print production and email distribution.
• Designs personalized correspondence (letters, reports, etc.) to communicate with and inform donors on the impact of their gifts a scheduled as well as ad hoc basis.
• Works closely and directly with the Assistant Director of Scholarship Management and Reporting and the IA Events team on initiatives to ensure that events for donors and prospects (including, but not limited to, scholarship donors and prospects) - including the Scholarship Luncheon, the Donor Appreciation Reception, and other stewardship initiatives and recognition events are planned, prepared and executed efficiently for participants (set-up, check-in materials, name tags, etc.).
• Manages the production of the annual Donor Roll in collaboration with Advancement Services.
• Manages True Blue Consistent Donor program and develops stewardship plans that attract additional high-level donors under leadership of Associate Director of Stewardship.
• Ensures adherence to IA stewardship schedule and assists the Director of Advancement Communications & Stewardship and Associate Director of Stewardship in the planning and execution of the yearly stewardship plan for the Division.
• Establishes and implements recordkeeping to document and evaluate the impact of the various fundraising projects and initiatives and assists in the development of donor communications (in the form of impact reports, scheduled monthly/quarterly/annual communication, etc.).
• Works collaboratively as appropriate with the IA Events Staff and other divisional/campus partners to leverage existing college events as stewardship opportunities for college donors.
• Provides excellent customer service addressing donor and potential donor questions, requests, and concerns related to gift acknowledgements.
• Departmental Support
  • Tracks department expense budget including project budget for design and production of stewardship communication, stewardship events and other major activities.
  • Manages the calendar and scheduling of the Director of Advancement Communications & Stewardship and the Associate Director of Stewardship (as needed) and assist in managing the overall stewardship calendar.
  • Conducts routine audits of department's collateral supplies to ensure enough on hand (note cards, envelopes, letterhead, etc.) and place timely supply orders.
  • Submits requisitions, invoices, travel expense reports, tech requests and receipts to business office and follow up as needed to ensure that they are processed in a timely manner.
  • Supports and represents IA team as appropriate in Reunion, Homecoming, Founders Day, Christmas Carol Concert Reception, Commencement, and other events as needed.
  • Performs other duties as assigned by the supervisor to support departmental goals and priorities.

Required Qualifications

Bachelor's degree and a minimum of two years of related and progressive work experience is required. This position requires the ability to bring creative ideas to the donor relations/stewardship programs. Must possess a strong customer service focus, excellent written, verbal and time management skills are essential. Professional demeanor with the ability to interface with internal and external donors and potential donors with diplomacy and tact is essential. Independent judgment is necessary to plan, prioritize and organize a diversified workload with attention to detail. Work requires fact-finding and compilation skills plus ability to multi-task.
Excellent oral communication skills are required when presenting information and responding to questions from donors, potential donors, and the general public in one-on-one or group situations. Incumbent must be able to write business correspondence plus compose memos, letters, and e-mails. Also, must be able to read, analyze, and interpret documents such as professional journals, financial reports, and grant proposals.
To perform this job successfully, an individual must have a high level of mastery using Microsoft Office Suite (Word, Excel, and PowerPoint). In addition to producing correspondence, memos, and e-mails duties may involve assignments that require creating spreadsheets, PowerPoint presentations, use of Outlook, Banner Financial Module and Internet navigation.

Preferred Qualifications

None

Certifications, Licenses, Restrictions

None.

Physical Demands

While performing the duties of this job, the employee is regularly required to: sit, walk, use hands to handle office supplies, operate computer and other office equipment, talk, and hear. The employee is frequently required to: reach with hands and arms. The employee is occasionally required to: stand, stoop or kneel and lift and/or move up to 15 pounds with assistance. Specific vision abilities required by this job include the ability to adjust focus.

Full Time/Part Time: Full-time

Work Location/Schedule
This position is eligible for a hybrid work arrangement.

Posting Number: SC0875P

Open Until Filled: No