"Student Accounts Assistant"

Job Description

Position Summary

Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among Americas top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.

The Student Accounts Assistant serves as a liaison for the Student Account Services Office (BUR), communicating daily via in person, phone, and email with students, third party billing employers, parents, college personnel and contracted entities. The individual in this position processes cash, checks and credit card transactions for students, third party payers, staff, organizations (scholarships), and other departments. The Student Accounts Assistant interacts daily with partnering student service areas including Admissions, Registrar's Office, Financial Aid Office, Testing Center, Continuing Education and Workforce Development, Veteran's Affairs, College Store, Accounting, Accounts Payable and Advising in solving problems and answering questions regarding payments, billing, restrictions, protections, current balances due, collections, refunds, waivers, and student/company tuition assistance processes.

Reports to: Assistant Director of Student Account Services (BUR).

The hiring salary for this position will be from the min to mid-point of the salary range advertised.This position is open until filled.

Specific Duties and Responsibilities

Fiscal Support 40%

• Receives and processes cash, checks and credit card transactions for students, third-party payers, staff, petty cash reimbursements, P-card reimbursements, and other requests.
• Receives and processes tuition/fee payments on current term, prior terms and write off, and collections accounts to Ellucian Colleague (STUCR) and Modern Campus Lumens ERP (STUCF) platforms.
• Provides support to Student Account Services staff in Perceptive Content/ImageNow with document imaging and linking.
• Assists with reviewing student outstanding balance reconciliations, printing and mailing monthly statements, and updating restriction notes.
• Performs daily session reconciliation: researches discrepancies, prepares daily deposit slip and deposit bag for cash transactions, prepares checks for remote deposit, balances integrated data system transactions to actual payment types.
• Uses Adobe PDF software in unison with imaging software to electronically organize and deliver reconciled cashier sessions for review by Accounting Specialist II (ACC).
• Completes student re-bills for drops, section billing corrections, residency updates, waivers, and other requests.

Student Communication and Support 40%

• Fields all incoming Student Account Services walk-ups and phone calls regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing, protections, de-registration for non-payments, financial restrictions, and other inquiries.
• Assists students with navigating the complexities of student finance and helps them achieve their educational goals.
• Adds, updates, and deletes protection codes on student accounts by semester.
• Fields all incoming Student Account Services walk-ups and phone calls regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing, protections, de-registration for non-payments, financial restrictions, and other inquiries.
• Processes all returned mail related to statements, receipts, and 1098T forms.
• Scans all post office returned CSM refund checks and forwards to Director for review.
• Required software usage: Ellucian Colleague, Modern Campus Lifelong Learning Workforce & Community (Lumens), Unify OpenScape, Perceptive Content, Adobe Acrobat Pro, NEOEd, and Microsoft applications including Outlook, Teams, Excel, and Word.

Office Management 20%

• Responsible for picking up and dropping off all mail correspondence.
• Posts all student checks received via mail which includes college prepaid and student payments.
• Organization of mail including scanning and emailing checks to Director for disbursement.
• Organization of vault and workroom monitoring supplies and notifying Assistant Director of items needing to be ordered.
• Responsible for shredding sensitive documents.

Additional Duties:

• Performs other related duties as assigned.

Minimum Education and Training

High school diploma. One year of cash handling experience. One year of customer service experience.

Preferred Education and Experience:

• Experience with an integrated data system.
• Experience with Microsoft Office, email, chat, and phone communication, document imaging, spreadsheets, and usage of collaborating platforms or software.

Minimum Qualifications and Standards Required

Knowledge, Skills, and Abilities

• Accurate data entry and word processing skills.
• Accurate and precise attention to detail.
• Ability to independently discern, analyze, and address concerns or inquiries professionally and timely.
• Demonstrated ability to communicate and interact effectively at all levels of the organization.

PHYSICAL DEMANDS

• The work is mostly sedentary work which requires exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly.

WORK ENVIRONMENT

• Flexibility is required as evening and Saturday hours may be required during peak times.
• Will be required to be on campus to provide in-person customer service during operational hours.
• Must be available to provide coverage at other campus locations.
• Residential and secure Internet service required for remote work during scheduled and unscheduled college closure.

General Employment Information

The College of Southern Maryland is an Equal Opportunity Employer.

Background Checks

The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.

Conflict of Interest policy

No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.

Employment Frequently Asked Questions

Click here to find our frequently asked questions:https://www.csmd.edu/employment/frequently-asked-questions/index.html

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