"Student Advocacy Coordinator"

Campus Location: Canberra, Australia | Blacktown, Australia | North Sydney, Australia | Strathfield, Australia | Brisbane, Australia | Ballarat, Australia | Melbourne, Australia

Job No: APTAV124717#002

• Exceptional opportunity to lead, coordinate and develop ACU's Student Advocacy Service nationally
• Manage a small, dedicated team delivering high quality, accessible student-focused services and resources
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions
• Full time, permanent opportunity with hybrid flexibility working at North Sydney, Melbourne or Brisbane campus

About the role:

Operating within Student Experience, the Student Advocacy Coordinator is responsible for coordinating the delivery of ACU's Student Advocacy Service and ensuring the provision of timely, accurate and student-centred information, advice and referrals to support with navigating policies and processes. The Student Advocacy Coordinator manages a small team of Student Advocacy Support Officers who provide confidential, free and accessible services for all current ACU students regardless of location or mode of study and oversees facilitation of individual appointments, information sessions for students and staff, and development and maintenance of resources that support understanding of university policies, procedures and decision making pathways. Working collaboratively with academic and professional staff this position will maintain effective stakeholder relationships to ensure the advocacy service is informed of changes to policies and delivers consistent, high quality advice and student supports. The Coordinator will also lead the promotion of the Student Advocacy Service to enhance awareness, engagement and appropriate referrals across the University, support continuous improvement through monitoring demand and identifying emerging student issues, and contribute to the review of resources, processes and reporting that strengthen student wellbeing, fairness and access to support in alignment with ACU priorities.

For full position details, refer to the position description

Contact:

General enquiries can be sent to Jackie Rudd, National Manager - Transition at: Jackie.Rudd@acu.edu.au

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $124,509 - $134,699 total rem (pro rata) pa, including salary component $105,212 - $113,823 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• Resume.
• Recommended responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• Brief online responses to any pre-screening employment questions.

Applications close: 02-03-2026 at 11:59pm AUS Eastern Standard Time