"Student Development Coordinator, Intermediate"

Student Development Coordinator, Intermediate

Northern Arizona University

Special Information

• This position requires some evening hours, occasionally allowing for flexible daily work hours as agreed upon with the position supervisor.
• This position requires extensive interaction and engagement with students during the academic year. Opportunities to work from home are very rare during this time. Hybrid schedules outside of the academic semester can be discussed with the position supervisor.
• The start date for this position is flexible.

About the Department/College

The Department of Mathematics and Statistics is in the College of the Environment, Forestry, and Natural Sciences (CEFNS). The Lumberjack Mathematics Center (LMC) is a unit within the Department of Mathematics and Statistics that focuses on student success in mathematics, particularly in developmental and introductory mathematics courses.

About the Position

The Department of Mathematics & Statistics is currently seeking to fill a Student Development Coordinator, Intermediate, position to coordinate and manage student tutors (Math Jacks) employed at the Lumberjack Mathematics Center (LMC). This position is responsible for developing and training peer math tutors to work in classrooms and in the LMC computer lab as they support students in these courses. This position will work closely with other departmental staff and reports to the LMC Director. A successful candidate would have experience in an educational setting, but mathematics knowledge is not required.

Responsibilities Include

75% - Math Jack Recruitment, Training, Supervision, and Evaluation

• Responsible for recruiting and hiring Math Jacks each semester, as needed.
• Develop and monitor LMC course content training shells for Math Jacks.
• Collaborate with LMC Academic Program Coordinator, Intermediate to communicate pre-semester content and HR training deadlines.
• Coordinate content knowledge support for Math Jacks and track content knowledge deadlines throughout the semester.
• Design beginning-of-term training for new Math Jacks.
• Design and facilitate weekly training sessions for new Math Jacks, focused on providing efficient and effective tutoring services in the LMC.
• Collaborate with LMC staff in the selection of Lead Math Jacks.
• Facilitate weekly Lead Math Jack meetings focused on leadership development, supporting new Math Jacks, and addressing student employee concerns.
• Organize staffing for undergraduate exam review sessions.
• Attend and co-facilitate monthly all-LMC staff meetings, providing updates to and addressing concerns of all undergraduate and graduate student staff.
• Observe and formally evaluate all Math Jacks regularly, meeting with each employee to review evaluation feedback.
• Ensure student employees retain minimum employment standards and develop and monitor improvement plans when needed.
• Responsible for knowledge of course structure and teaching philosophy of all LMC courses in support of Math Jacks and to ensure consistent information sharing between LMC staff and tutors.
• Serve as a resource to assist Math Jacks with a range of academic, work-related, or other issues they encounter.
• Develop strategies to establish an inclusive and collaborative working environment for employees.
• Promote professional development opportunities for student employees.

20% - LMC Administrative Duties

• Serve as member of LMC Leadership Team.
• Work with LMC Director and Course Coordinators to determine tutoring needs.
• Monitor daily LMC activities; respond to requests, problems, and issues as needed.
• Attend weekly LMC Administrative Staff meetings.
• In conjunction with Department of Mathematics and Statistics Fiscal Manager, LMC Director, and the LMC Program Coordinator, oversee student employee budgeting and spending in the LMC.
• In collaboration with the LMC Director:
  • Seek out opportunities to increase visibility and recognition of LMC Staff
  • Work with the LMC Academic Success Coordinator - Intermediate on student success initiatives and collaborations between the LMC and other campus units/programs in order to strengthen university retention and persistence goals.
  • Develop policies and initiatives to assist with the university goal of student success and national recognition.

5% - Other

• Assisting the LMC Director and other LMC staff, as requested to help ensure the smooth functioning of the LMC.

Minimum Qualifications

• Undergraduate bachelor's degree in field appropriate to area of assignment
• 2 years of relevant experience

*A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.*

Preferred Qualifications

• Master's degree in field appropriate to area of assignment.
• At least two years of experience tutoring or teaching at the secondary or post-secondary level.
• Experience with observations and assessment of tutors / students.
• Experience working with first-year college students and / or student success programs.
• Experience managing tutor programs (or similar peer programs).

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of current physical health, mental health, alcohol and drug use, and social issues on university campuses.
• Knowledge of primary factors that impact student retention and common strategies used to increase student success.
• Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.
• Knowledge of tutoring principles, best practices, and procedures.
• Knowledge of supervisory best practices.

Skills

• Interviewing skills.
• Active listening skills.
• Organizing and prioritizing work and time management skills.
• Supervisory skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Abilities

• Establishes and maintains effective working relationships.
• Communicates effectively.
• Problem solving, organizational, and analytical capabilities.
• Works effectively with people from a variety of culturally diverse backgrounds.
• Works well independently and with others.

Compensation

Salary range is $44,422 to $55,527. Annual salary commensurate with candidate's qualifications and related experience.