Student Financial Services Coordinator

Position Summary

Student Financial Services Coordinator
Student Financial Services
Full-Time

The Student Financial Services Coordinator position serves as a leader on specific programs of Financial Aid Administration. This position will provide support to other areas within the office, as needed.

Primary Responsibilities:

• Administer Federal, State, and Institutional aid programs, including awarding and adjusting of aid with accurate attention to detail; reconcile federal and state awards and institutional holding accounts related to award programs
• Provide exceptional customer service via in-person interactions with students/parents/outside vendors/departments at our SFS Front Desk, emails, and phones; handle all information with tact and discretion, and recognize the confidential and sensitive nature of University business and FERPA regulations
• Analyze data reports to maintain accurate and consistent information as it relates to financial aid and accounts receivables, identify inconsistencies, and appropriately apply corrective action to accounts
• Provide support to the overall packaging/awarding of aid, review awards for any adjustments, and maintain a high attention to detail with all aid programs
• Contribute to testing of new software and upgrades on financial aid/billing systems; collaborate with the Integration team members to maintain data integrity and compliance within all regulations; assist in developing streamlined processes
• Review student requests for modifications to financial aid and/or billing; execute professional judgment on the appropriate course of action and ensure compliance within federal/state/institutional regulations to include review of special circumstances, budget adjustments, etc.
• Consistently provide communication on upcoming changes or challenges, brainstorm new solutions, and identify areas of improvement
• Provide oversight to projects and lead technical staff with training on functional team duties within the department
• Assist Student Service Specialists during high-volume periods and participate in orientation/recruitment or other outreach events

Required Qualifications

• Bachelor's Degree
• Two years of experience in higher education (financial aid is a plus) or in financial management
• Computer proficiency with Microsoft Word, Excel, and Access (or similar database query program)
• Demonstrated ability to work accurately and effectively with managing and reconciling data and maintaining high attention to detail
• Excellent communication skills and ability to communicate effectively with a diverse population of students, parents, and staff
• Excellent organizational and time-management skills, including the ability to successfully prioritize and manage multiple tasks with minimal supervision
• Demonstrated experience with the interpretation and application of federal, state, and/or industry regulations
• Demonstrated experience working as part of a team in a collaborative work environment
• Strong critical thinking skills with problem-solving skills
• Demonstrated understanding of and commitment to providing excellent customer service