"Student Services Coordinator"

Student Services Coordinator

Company:

Villanova University

Job Location:

Villanova, 19085

Category:

Student Affairs and Services

Type:

Full-Time

Posting Number: 20260059S

Location
Villanova, PA

Work Schedule: full-time/12-months

Department: 576-Dean, Professional Studies

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.
• Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

The Student Services Coordinator (SSC) is a positive, conscientious, and student-centered member of College of Professional Studies Professional Education Team who serves as the first line of support for students enrolled in professional education courses and programs. On a day-to-day basis, the SSC will be responsible for regular communications with students, including reminders about policies, resources, and deadlines. The SCC will conduct orientations, execute events in partnership with the broader team, register students as needed, record any exceptions/waivers in University systems, and assist students with connecting with relevant university resources. They will also assist students as needed in developing their program completion plans. The SSC will consult with faculty as needed on any student support issues. They will support the implementation of CPS policies, procedures, and priorities in their work with students.

The SCC will also provide support to the entire Professional Education Team as needed, including with respect to course material access, digital badge profile management and deployment, confirmation of program requirements for certificate awards, education verifications, academic review, and recertification processing.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

ESSENTIAL JOB FUNCTIONS:

Student Support:

• Serves as a first point of contact for students during their academic experience at Villanova to provide personalized, supportive experiences.
• Directs students to information, policies, forms, and University resources.
• Executes day-to-day program activities such as regular communications with students, including reminders and assistance with policies and deadlines.
• Monitors Professional Education email account(s) to ensure timely responsiveness to student questions.
• Registers students as needed. Assists with processing of Drops, Adds, Withdrawals, Extensions, in partnership with Office of the Registrar and Faculty.
• Facilitates re-enrollment due to academic interventions (i.e., Leaves of Absences).
• Records any exceptions/waivers in University systems as needed.
• Consults with faculty to support students as needed.
• Promotes and cultivates a community of support and engagement among professional education students.

Professional Education Team Support:

• Provides support to the entire Professional Education Programs Team as needed, including with respect to course material access, digital badge deployment, confirmation of program requirements for awarding of certificates, education verifications, academic review, and recertification processing.
• Provides and/or monitors and informs updated accurate student and alumni records in systems of record. Assists with compiling data for necessary compliance reporting. Partners with Registrar's Office as needed.
• Assists with planning and executing events to support a vibrant student experience and Professional Education student community.
• Assists with program evaluation and data collection; compiles engagement and student success data; prepares reports to aid in evaluating student progress, participation, persistence, and program evaluation; identifies trends and issues and recommends changes and improvements when appropriate.
• Assists with scheduling, and administrative support for professional education courses, staff and programs as needed.

NONESSENTIAL JOB FUNCTIONS:

• Performs additional duties and assists with special projects as assigned.
• Participates in events with CPS on occasional nights and weekends.

Minimum Qualifications

Formal Education:

• Bachelor's degree required.

Work Experience:

• At least 1 year of experience supporting students.
• Experience coordinating tasks with multiple stakeholders.
• Experience in Higher Education with an understanding of the needs of the adult student.

Work Skills: (e.g., written and verbal communication skills):

• Candidate must have strong organizational, time management and relationship management skills with demonstrated ability to work as a collaborator.
• Ability to develop and nurture relationships with students and creatively draw on the resources of the College and University to meet student needs.
• Aptitude for accuracy and detail.
• Must be meticulous to provide quality service to CPS students.
• Excellent oral and written communication skills; strong organizational, problem-solving, and people skills, and close attention to detail required.
• Must exhibit the highest professional standards, ethical principles and commitment to the University's mission and vision.
• Ability to communicate professionally and handle multiple responsibilities in a fast-paced environment.
• Ability to manipulate and present data.
• Results-oriented individual who can anticipate and identify problems and opportunities and takes decisive action to proactively address them.
• Sincere commitment to developing the academic, professional, and personal well-being of students.
• Desire to work in a mission-driven, innovative, team-based environment with a commitment to student success. Focused professional with keen attention to detail and commitment to process improvement.

Specific Job Knowledge: (e.g., knowledge of principles and procedures related to field and area):

• Knowledge of University resources and how they are adapted to meet the needs of working professionals.
• A thorough understanding of, and responsibility for, the academic and operational requirements of academic programs including external guidelines of associated professional organizations and other agencies.

Equipment Knowledge:

• Experience with software and hardware used in office settings, including Teams, Excel, Zoom, and SharePoint.
• Basic knowledge of learning management systems (e.g., Blackboard, Canvas, Brightspace)

Other:

• Flexible schedule which accommodates evening hours may be requested. In such instances, standard working hours would be adjusted as needed.

Preferred Qualifications

Equipment Knowledge:

• Knowledge of and experience with CRM and SIS such as Slate and Banner are preferred.

Other:

• Strong technical troubleshooting skills. Experience managing complex projects with limited resources.

Physical Requirements and/or Unusual Work Hours

Flexible schedule which accommodates evening hours may be requested. In such instances, standard working hours would be adjusted as needed.

Salary Posting Information

This position falls within hourly grade 12 and the range for this position is $27.58-29.12/hr. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.

Salary Grade
12