"Student Services Officer"

Job Description:

• Fixed-Term (until 30.06.2026), Full-Time
• Students Directorate
• CQUniversity Townsville
• Higher Education Worker Level 4
• Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Working as part of the Student Service SPOT team, you will play a pivotal role in supporting our students. As the first point of contact for both current and future student enquiries in our busy call centre and on campus, you will be supporting our students to navigate university systems and processes and setting them up to get the most out of their university experience.

We are seeking a skilled communicator with customer service experience who thrives in a fast-paced, dynamic environment to join our team. You will provide accurate, timely and documented advice to students on a range of matters including course advice, administration, admissions, enrolment, fees and scholarships.

This is a fantastic opportunity to contribute to the future success of our students while working in a positive, team-oriented environment!

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• Generous annual leave
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
• Knowledge of Call Centre techniques.
• Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

For further information about this position, please refer to the Position Description.

Applications Close: 11:59pm, Sunday, 21 September 2025

Job Requisition ID: 6448

Contact Details: Natalie O'Loughlin, (07) 4037 4781, n.oloughlin@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.