"Student Support Assistant"

PRIMARY DETAIL

Play a key role in supporting the student experience by providing high-quality reception, administrative and concierge services for Student Wellbeing. Join a collaborative and student-focused team at Macquarie University!

• Salary Package: From $78,954 to $85,095 (HEW 4) p.a., plus 17% employer's superannuation and annual leave loading.
• Appointment Type: Full-time (35 hours per week), continuing position
• Location: Macquarie University, Wallumattagal Campus, North Ryde

The Role

We are seeking a motivated and organised Student Support Assistant to join the Student Wellbeing team within the Office of the Pro Vice-Chancellor, Dean of Students.

In this student-facing role, you will be the first point of contact for students seeking support, delivering professional reception services across multiple channels (in person, phone, and email). You will assist with intake and triage to wellbeing support, accessibility registrations and direct students to appropriate university services.

You will also provide administrative support to the Student Wellbeing and Accessibility teams, contribute to service improvements, and play an important role in ensuring the smooth day-to-day operations of the unit.

This is a student-facing role that requires regular on-campus presence to provide frontline reception and wellbeing support.

About You

You will be a motivated and proactive professional with experience in administration or customer service. You bring strong organisational and interpersonal skills, with the ability to balance competing deadlines while providing a positive, student-focused experience. You enjoy working collaboratively, contributing to service improvements, and building effective relationships with stakeholders across the University.

About Us

Macquarie University is recognised for its commitment to equity, diversity, and inclusion. The Office of the Pro Vice-Chancellor, Dean of Students, leads initiatives to enhance student support and student experience, including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing.

Student Wellbeing provides holistic support to students, offering guidance, care, and connection to a wide range of services to help students thrive during their studies.

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

How to Apply

To be considered for this position, please submit your application online including:

• A cover letter addressing the key criteria outlined in this advert.
• Your current CV.

Essential Criteria

• Qualification or equivalent experience in administration, customer service, health sciences, or related discipline.
• Knowledge of customer service and/or administration processes and associated policies.
• Able to contribute to continual improvement and transformation initiatives in student support services.
• Regular on-campus presence is required for this student-facing role.
• Experience undertaking complex administration functions within tight deadlines.
• Familiarity with key student support functions.
• Ability to build and manage partnerships with key internal and external stakeholders.

For role-specific enquiries, please contact: Jessica Luquin, Head, Student Wellbeing

Applications Close: Sunday 14 September 2025 at 11:59 p.m. (AEST)

Note: This position requires a current Working with Children Check.

Work Rights: Applicants must be Australian citizens, permanent residents, or currently residing in Australia with full working rights.