"Student Support Systems Coordinator"

Student Support Systems Coordinator

Requisition Number: S02237P
Position Category: Staff
Hours Per Week: 40
Months Per Year: 12
Alternate Work Schedule:
Pay Grade: E32
Salary:
FLSA: Exempt

Job Summary/Basic Function:

The Student Support Systems Coordinator will lead initiatives to support student academic success and resource access. This role combines the oversight of the Starfish system (Early Alert, Scheduling and Case Management) with the development and coordination of initiatives for student support and access.

Primary Responsibilities: Student Support Software (Starfish or alternative) 35 hours per week:

Reporting to the Associate Director for Student Pathways, the Student Support Systems Coordinator provides support to the Starfish leadership team, coordinates the collaboration between Starfish tenant administrators for Learning Support, Student Success Center, Dual Enrollment and new tenant administrators as applicable, and supervises Starfish student employee and/or student intern staff. In consultation with the Starfish leadership team, this position is responsible for the coordination of Starfish initiatives including the expansion of departments utilizing the software, the ongoing training of campus staff/faculty on features of the Starfish system, intake survey monitoring leveraging data to set priorities, and the assistance with maintenance/day-to-day issues related to Starfish. In addition, the Starfish Coordinator works closely with the Ask Waldo/SMS Text messaging leadership team to identify cohorts of interest in order to outreach to students on Starfish tracking items.

Responsibilities include:

• Implement, maintain and expand Starfish Connect (e.g., Google calendar integration, services & appointments, direct links, meeting management, office hours management, kiosks, roles, relationships, and reporting).
• Assist in centralizing data and reporting for academic advising and retention specialists.
• Provide Starfish data reports for use in annual reports and by request.
• Maintain, implement, and oversee tracking items as assigned.
• Oversee multiple Starfish surveys and/or survey-based referrals. Assist in Retention Score (Operational Analytics) training for Student Access & Success and Academic Affairs.
• Assist in Starfish Analytics (in collaboration with WSU Data Office of Student Success Analytics) to help college success teams with data informed decisions.
• Attend all weekly, bi-weekly, and monthly meetings in regard to Starfish.
• In collaboration with EAB/Starfish Support and WSU IT staff, troubleshoot technical issues with Starfish Test and Production Tenants that may arise daily, weekly, monthly, or by semester.
• Coordinate with Ask Waldo - use tracking items, cohorts, etc. to follow up and use texting campaigns to provide outreach for Starfish retention initiatives.
• Maintain and Implement Starfish training for Faculty and Staff.
• Oversee assigned retention initiatives powered by Starfish.

Primary Responsibilities: Student Pathways Initiatives Support 5 hours per week:

As part of the Student Pathways expanded leadership team, this position helps with event planning and staffing for all other Student Pathways Unit departments including virtual and in-person new student orientations, major/career exploration events, and the Quick Advise front desk.

Required Qualifications:

Required:

• Masters degree in Education, Counseling, Human Resources, or a related field, or the equivalent combination of education and experience.
• 2 years of experience (or equivalent) in support services and academic advising within higher education.

Preferred Qualifications:

Preferred:

• 2 years experience (or equivalent) utilizing and/or maintaining higher education technologies.
• Experience working with a variety of relevant software including scheduling platforms (Handshake, Starfish), Early Alert/Case Management Platforms (Starfish, Navigate360, Civitas), and Student Information Systems (Banner).
• Experience developing and implementing initiatives that align with university strategic goals
• Experience analyzing outcomes to adapt strategies to evolving institutional demands.
• Experience expanding technology initiatives into student service areas and monitoring its impact on student success.
• Experience providing advising or direct support to students.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to work collaboratively with individuals from a variety of backgrounds.

Background Check? Yes

Benefits Summary:

WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.

Job Open Date: 12/10/2025
Review Date: 12/24/2025
Job Close Date:
Open Until Filled: Yes

Notes to Applicant:

If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The position comes with a generous benefits package.

To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.

For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.

Screening of applications will begin December 24, 2025. Position will remain open until filled.

Criminal background check required as a condition of employment.

Physical Activity of this position: Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Physical Requirements of this position: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.

Visual Acuity Requirements including color, depth perception and field of vision: Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.

The conditions the worker will be subject to in this position: None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

To apply, visit https://jobs.weber.edu/postings/27153