Student Tour Guide

Job Summary

The Student Tour Guide and Welcome Center Representative interacts with the public on a regular basis through campus tours, in-person conversations, and telephone calls. As a Student Tour Guide you will also assist in on-campus recruitment events such as Eagle EXPO and Say Yes to the Nest.

Job Description

Typical duties include but are not limited:

• Ensures high quality customer service and a friendly, welcoming atmosphere within the Welcome Center.
• Provides campus tours.
• Greets visitors to campus and provide them with relevant information according to their needs.
• Answers incoming calls/screens and routes the calls to the proper resource if unable to assist caller.
• Performs general office duties to include stuffing envelopes, collating materials, compiling statistics, and using basic office machinery.

Other Duties:

• Performs other job-related duties as assigned.

Required Qualifications

• Must be a student at Florida Gulf Coast University, at the time of hire and throughout the appointment.
• Have a minimum GPA 2.5 and in good conduct standing with the University.
• Available to work a minimum of 8 hours per week between 8:00 a.m. and 5:00 p.m. Monday through Friday.

Preferred Qualifications

• Experience in providing high quality customer service.
• Experience leading and interacting with large groups of people.
• Extensive knowledge of campus resources.
• Bilingual: Spanish