"Sturgis Library User Services Associate - Evening & Sunday Shift"

Sturgis Library User Services Associate - Evening & Sunday Shift

Job ID: 292985

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Department Information: This position is for the evening shift. The typical schedule during Fall and Spring Semesters is Sunday from 12:15pm-9:15pm & Monday-Thursday from 2:15pm-11:15pm.

Job Summary

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures.

Responsibilities

KEY RESPONSIBILITIES:

1. Provides excellent customer service to KSU students, faculty, staff, and the broader community
2. Proactively engages and assists library users with discovering and accessing library content and shared resources
3. Determines customer need through thoughtful inquiry
4. Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
5. Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
6. Opens and closes library facilities, may act as senior staff present during evenings and weekends
7. Assists with the development of KSU Library policies and procedures
8. Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
9. Participates in a variety of library projects and initiatives, as assigned
10. Gathers and analyzes statistics and data on activities and provide reports as needed
11. Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
12. Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Required Qualifications

Educational Requirements: Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience: Two (2) years of related customer service or office support experience.

Preferred Qualifications

Preferred Educational Qualifications: An advanced degree from an accredited institution of higher education in a related field

Preferred Experience: Previous experience in an academic library, public library, or media center

Proposed Salary

The salary range for this position is $17.42 to $21.63 per hour. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES:
Able to engage in learning opportunities to gain a broader knowledge of the services of the organization
Able to maintain confidentiality
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS:
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position may travel 1% - 24% of the time.