Supervisor, Parking, ID & Administrative Services

JOB SUMMARY

The Supervisor of Parking, ID & Administrative Services provides leadership and oversight for administrative, financial, and customer service operations supporting Saint Louis Universitys parking, card services, and transportation programs. This role serves as the primary administrative and business operations lead, responsible for managing systems, processes, and personnel that support revenue generation, customer experience, and departmental coordination. The position works in close partnership with the Supervisor of Campus Transportation & Parking Operations to ensure aligned priorities, operational cohesion, and consistent service delivery across all transit functions.

PRIMARY JOB RESPONSIBILITIES

• Provides administrative leadership and oversight for parking, card services, and transportation support functions
• Manages and optimizes departmental systems, including software and hardware related to permit management, revenue collection, access control, and financial tracking
• Oversees financial operations, including revenue monitoring, expense management, invoice verification, reconciliation, and payment processing
• Supervises and supports staff, including hiring, scheduling, payroll approval, performance management, and policy enforcement
• Leads customer service operations, including responding to inquiries and complaints, and overseeing the parking citation adjudication process
• Collaborates with campus departments and stakeholders to enhance the overall parking, ID, and transportation experience
• Partners with the Manager of Campus Transportation & Parking Operations to align priorities, coordinate initiatives, and support integrated service delivery
• Evaluates services, processes, and performance metrics to identify opportunities for improvement and support strategic initiatives
• Ensures accuracy and accountability in financial transactions, reporting, and revenue controls
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership skills
• Verbal and written communication skills
• Interpersonal/human relations skills
• Customer service oriented
• Ability to work overtime as required
• Ability to verbally, clearly, and distinctly communicate information effectively
• Ability to respond to questions in a tactful and professional manner
• Ability to multitask and be a self-starter

MINIMUM QUALIFICATIONS

• Associate's degree
• Two or more years of related work experience
• Proficient in Microsoft Office including Excel and Word
• Requires passing drug screening upon hire and throughout employment