Sustainable Transport & Customer Service Officer

Oxford Brookes University is looking to recruit an experienced, reliable and highly motivated Sustainable Transport & Customer Service Officer. This is a part-time, 0.8 FTE post, fixed term for 12 Months.

The Sustainable Transport & Customer Service Officer will play a central and active role within Oxford Brookes University’s Sustainable Transport Team. The postholder is responsible for delivering high-level executive and customer service support across a range of sustainable transport services. Key responsibilities include managing vehicle parking and bus operations, responding to enquiries from students, staff, and external stakeholders, and supporting the implementation of the University’s sustainable travel strategies.

This is a dynamic and fast-paced role requiring excellent communication, organisation, and problem-solving skills. The postholder will liaise regularly with internal departments and external partners and will be instrumental in driving forward transport initiatives that align with the University’s sustainability goals.

The Sustainability Team is a high-profile and award-winning team which is recognised nationally for its achievements. It is tasked to deliver important directorate and university-wide objectives which are impactful and influential. If you are looking for a values-driven role which is both customer-facing and administratively engaging, then this might be just the role for you.

As one of the largest employers in Oxford, we pride ourselves in the great experience we offer our staff. In the Sustainable Transport & Customer Service Officer post you’ll be joining a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University.

The University has adopted equity, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce, LGBTQ+ candidates and candidates with disabilities. Applicants with a disability can be reassured that Oxford Brookes is a Disability Confident employer. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

Working hours for the post: This is a 0.8 FTE post (30 hours per week). Flexibility will be required during peak periods, such as the start of semesters and when supporting key University events (e.g., Open Days and Applicant Days). Typical working hours on a full-time basis are between Monday to Friday, 8:00 am – 4:30 pm; and are open to discussing part-time patterns that align with the role’s requirements. Hybrid/agile working arrangements can be considered for duties that do not require an on-campus presence. Oxford Brookes actively supports flexible working, part-time arrangements, and job-sharing, and we encourage applications from candidates seeking such working patterns.

If you would like to discuss this role further, please contact Stephen Heath, s.heath@brookes.ac.uk so that arrangements can be made to hold a telephone or video call.

Overall Purpose of the post: The postholder will be responsible for delivering high-level executive and customer service support across a range of sustainable transport initiatives. Key responsibilities include managing vehicle parking and bus operations, responding to enquiries from students, staff, and external stakeholders, and supporting the implementation of the University’s sustainable travel strategies.

Qualifications and Experience for the post: Educated to a good GCSE standard or equivalent. Alternatively, a Level 3 qualification in leadership and management or a relevant professional qualification.