"Switchboard Operator"

Job Description

SUMMARY

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

1. Answer and transfer telephone calls, handling multiple lines;
2. Expedite phone calls by giving clear, concise, specific information;
3. Provide excellent customer service to all callers and visitors;
4. Provide current and correct information to visitors and callers;
5. Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
6. Greet visitors and directs them to appropriate personnel or department; and
7. Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

One (1) year of related experience required; two (2) years preferred.
Prefer switchboard experience.

KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent communication skills, including phone skills;
2. Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
3. Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
4. Ability to listen and to understand oral communication;
5. Customer service skills; and
6. Neat personal appearance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the countrys largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.