Job Summary

The CU Boulder Department of Public Safety encourages applications for two Systems Administrator roles. The Systems Administrator is a key member of the University of Colorado Boulder Department of Public Safety (DPS) team, responsible for the administration, support, and maintenance of critical public safety applications, including Genetec, C-CURE, and Axon Fusus, along with their supporting technology infrastructure.

These roles ensure the availability, stability, security, and operational integrity of critically important services through proactive system administration, configuration management, patching, incident response, monitoring, and vendor coordination.

The Systems Administrators will be responsible for the full Genetec server, storage, and database environment, as well as application support. The roles will collaborate with the Office of Information Technology (OIT) for network and data center hosting support and participate in quarterly security reviews with OIT Security. The positions include participation in a 24/7 on-call rotation to ensure uninterrupted service delivery.

What Your Key Responsibilities Will Be

Application Administration & Support

Administer, configure, and maintain Genetec, C-CURE, and Axon Fusus applications.
Ensure high availability, performance, and security of all public safety applications.
Troubleshoot application issues, respond to service tickets, and provide Tier 3 support.
Coordinate with OIT and vendors for network or data center issues affecting applications.
Implement application upgrades, patches, and configuration changes in collaboration with vendors to minimize service disruption.
Maintain detailed documentation of application configurations, changes, and operational procedures.

Genetec Server and Storage Administration

Manage and maintain the full Genetec on-premise environment, including servers, storage, and database.
Collaborate with Genetec vendor to architect and support backup and disaster recovery solutions.
Monitor, optimize, and tune system performance to ensure service reliability.
Serve as primary on-call contact for Genetec infrastructure incidents.

Systems & Infrastructure Coordination

Partner with OIT networking and data center teams for connectivity, hosting support, and security consultation.
Raise infrastructure-related incidents to OIT as needed.
Maintain awareness of infrastructure changes that could impact applications and ensure application readiness.

Vendor & Contract Management

Manage relationships with application and security vendors, including licensing, contracts, and maintenance agreements.
Coordinate vendor engagement for troubleshooting, patches, and system updates.

Security, Compliance, & Documentation

Ensure application and platform configurations follow university cybersecurity and data privacy standards.
Maintain documentation for compliance, auditing, and operational continuity.

Technology Evaluation & Innovation

Research emerging public safety technologies and assess potential enhancements for system performance, security, and reliability.

Professional Development & Campus IT Engagement

Participate in ongoing professional development to maintain expertise in public safety systems, application administration, and IT standard processes.
Act as DPS liaison to OIT and other campus IT units to support application integration, risk management, and security initiatives.

What You Should Know

Standard business hours M-F, with participation in a 24/7 on-call rotation to support critical public safety applications, including Genetec, C-Cure, and Fusus. Must be willing to respond to incidents promptly and coordinate with OIT and vendors as necessary.

What We Can Offer

Annual salary range is $70,900 - $79,700.