"Systems Specialist"

Systems Specialist

Title: Systems Specialist

Location: Upper East Side

Org Unit: WCINYP Clinical Operations

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $86,300.00 - $99,400.00
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Provides technical support, expertise and guidance on applications and hardware. Oversees the design, development, implementation, documentation and maintenance of program(s), application(s) and/or system(s), ensuring that business needs and goals are met.

Job Responsibilities

• Oversees the implementation of new programs, modifications or enhancements to existing systems; responsible for quality control and ensuring the performance, integrity and reliability of programs/systems.
• Provides administrative systems analysis and operations support and ensures the overall proper operation of both hardware and software.
• Provides education to department personnel on workflow between various applications.
• Supports the inter-networking requirements of end users and department(s) for seamless integration of applications and data from a variety of systems and platforms.
• In conjunction with ITS, assists with/responsible for the planning, purchase, and maintenance of web servers, appliances, software, and infrastructure.
• Maintains effective communication with department personnel, NYPH-IS, WCM-ITS, and POIS to ensure effective operations.

Education

• Bachelor's Degree in related field

Experience

Three to five years of previous work related experience. Knowledge of client/server support, PC hardware and software installation, troubleshooting, and proficiency with computers.

Knowledge, Skills and Abilities

• Excellent communication and customer service skills.
• Strong attention to detail.
• Strong organizational skills.
• Demonstrated ability to work independently and in a team environment.
• Ability to plan and prioritize work while responding flexibly to rapidly changing priorities.