Scheduled Hours

Position Summary

Position serves as a team lead for the Neurology Patient Access team and works in conjunction with the team supervisor to ensure daily operations run smooth. Assists staff with operational questions, steps in to assist with escalated calls, and assists with complicated insurance questions. This role performs monthly QA by reviewing phone calls for the staff, covers other staff while out of the office, participates in training new staff, and participates in monthly one on one meetings with staff. Responsible for leading team efforts on department specific collection within a payor. Assists staff with resolving department specific issues. Identifies and resolves department and payor trends.

Job Description

Primary Duties & Responsibilities:

Assists staff with daily operational problems or backlog.
Assists manager or supervisor with special projects.
Identifies trends with department/payor.
Resolves invoices within team that requires special attention.
Motivates staff/promotes team effort and department goals.

Working Conditions:

Job Location/Working Conditions
Normal office environment

Physical Effort
Typically sitting at a desk or table

Equipment
Office equipment

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Insurance Or Collection (2 Years)

Skills: ICD 9 and CPT Coding, ICD-9-CM

Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Billing Systems, CPT4, Telecommunications Software, Third Party Management

Grade

C08-H