"Team Lead, Residential Services"

• Join the dynamic and innovative Swinburne Student Residences team 
• Fulltime, ongoing position at our Hawthorn campus 
• HEW 7 salary + 17% super

About the Role

The Team Lead, Residential Services provides leadership and direction for the operational management of Swinburne’s Student Residences, ensuring that facilities, tenancy processes, maintenance coordination and service delivery consistently meet operational, compliance and student experience standards.

Working closely with the Associate Director, Student Residential Services, this role translates strategic priorities into effective operational practices and measurable outcomes. The Team Lead oversees tenancy management, building operations and contractor performance, ensuring that day-to-day activities align with the broader strategic objectives of the Student Residential Services unit and the University.

The position directly supervises Portfolio Officers and is responsible for providing clear guidance, coaching and performance management to support the consistent delivery of high-quality tenancy services, customer experience and operational outcomes. The Team Lead also contributes to the development and monitoring of key performance indicators, prepares operational reports and leads initiatives that strengthen service excellence, risk management and continuous improvement across the residential portfolio.

Further information about this role can be found in the attached position description. 

About You

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Experience in tenancy management, compliance frameworks, and licence enforcement
• Proven ability to develop and monitor KPIs, prepare reports, and analyse performance data to drive improvement
• Experience managing budgets, financial planning, and reporting processes
• Excellent stakeholder management and communication skills with the ability to build effective relationships across diverse groups

Further information about this role can be found in the attached position description. 

Qualifications

Relevant tertiary qualification in business, facilities, property management, or a related field, or an equivalent combination of relevant experience and/or training. 

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world. 

What We Offer You!

•    Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 
•    Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position. 

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page. 

Please Note: Appointment to this position is subject to passing a Working with Children Check. 

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au. 

Applications Close: Monday 9th March 2026, 11pm 

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. 

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership. 

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to talentacquisition@swin.edu.au (general enquires will not be answered by phone). 

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. 

_As a Circle Back Initiative Employer, we commit to responding to every applicant._

#LI-SW

[Click here for position description Opens in new window](/publicfiles/swinjobs/jobs/EE1D05CA-02A2-25CE-6E3C-ECAAC0BEDEF8/PD - Team Lead, Residential Services_1.pdf "Opens in new window")