"Team Leader, Student Records"

Team Leader, Student Records

Job no: 537363
Work type: Full Time
Location: Sydney, NSW
Categories: Student Services

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 7 from $113,926k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Flexible Working)

Why your role matters

The Team Leader, Student Records plays a key role in the successful delivery of specialist business processes across all aspects of the student academic record. This includes overseeing the management of academic standing, academic progression, appeals, enrolment variations, personal detail changes, transcripts, official documentation and qualification verification.

The role requires broad knowledge and expertise in student records, with responsibility for providing expert advice and support, managing complex record and results matters, and undertaking operational processing activities. In addition, the Team Leader will supervise staff where required. This position reports to the Manager, Student Records and has two direct reports.

Specific accountabilities include:

• Manage and coordinate the end-of-term processes relating to, academic standing, academic progression and the Re-enrolment Appeals Committees.
• Develop, maintain and apply a depth of expertise and develop, maintain and provide expert advice on central core student records processes, including academic standing, academic progression, appeals, enrolment variations, changes to personal details, transcripts and official documents and qualification verification to students and the University community.
• Manage the operation of complex processes with minimum supervision and direction.
• Maintain a thorough knowledge of and be able to interpret, both existing and new policies and procedures and apply consistently.

About You:

• A relevant tertiary qualification and with a depth of subsequent relevant experience or an equivalent level of knowledge gained through any combination of education, training and experience.
• Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation.
• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM).
• Demonstrated ability to assess programs, develop plans to improve process and efficiency and monitor ongoing progress.
• Excellent written and verbal communication skills and the ability to liaise effectively with all levels of internal and external stakeholders.
• Proven ability to work effectively with minimal supervision, including setting own workflow and priorities.
• Proven ability to train and develop staff to deliver a high level of service, to lead and motivate a team, and influence staff that are not direct reports.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

How to Apply:

Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Sunday 1st March 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)

Position Description

Advertised: 16 Feb 2026 AUS Eastern Daylight Time
Applications close: 01 Mar 2026 AUS Eastern Daylight Time